Disputes Senior Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Cardiff 3 days a week in the office.
Disputes - Customer Operations
We are looking for an experienced operational leader in card disputes to manage our Card Disputes team serving UK and US customers. You will be doing more than just managing queues; its about owning our risk posture refining controls and championing the customer experience. Youll work hand-in-hand with teams across Capital on Tap to eliminate friction mitigate losses and maintain our reputation for operational brilliance.
What Youll Be Doing
- Lead and mentor a high-performing team ensuring all UK and US dispute claims are processed within strict scheme cycles (Visa) and regulatory timelines.
- Design implement and monitor robust control frameworks to mitigate financial loss and operational errors.
- Drive operational excellence by leveraging technology to streamline processes mitigate risk and enhance the customer experience.
- Establish and monitor KPIs to track performance and identify areas for improvement.
- Manage Card Disputes in a fast-paced environment adapting to constant changes and engaging cross-functional teams
- Stay current on regulations legislation industry best practice and innovation in fraud risk.
- Act as the final point of authority for complex dispute cases and high-priority customer escalations.
Our Values & Culture
- Just Pilot: We never settle for good enough. We pilot new ideas fast ask questions to figure it out and scale quickly.
- Why Not Today Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team we do the right thing even if its hard.
- Owners and Dates: We dont chase people. If you own a task and agree to a date the expectation is that it gets done.
- Feedback: We want our employees to flourish so we regularly provide direct and constructive feedback.
Were Looking For
- A seasoned leader with extensive financial services experience in Card Disputes.
- An adaptable pragmatic and resilient leader with a hands-on approach to problem solving.
- A proven track record of successfully leading and managing high- performing teams within a fast paced and dynamic environment.
- A subject matter expert who has a deep understanding of regulatory and legal requirements with a vast experience in conducting risk assessments and designing and testing mitigating controls
- An analytical thinker with the ability to interpret complex data and implement evidence-based decisions.
Interview Process
- Stage 1: 30 minute call with a Talent Partner
- Stage 2: 60 minute interview with our Customer Operations Director
- Stage 3: 60 minute interview with our People team and a peer
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Other Info
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Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Required Experience:
Senior Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
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