DSHS ESA Support Enforcement Technician

DSHS ESA Support Enforcement Technician

If you enjoy working in a fast-paced positive team environment consider this exciting opportunity. The Economic Services Administration (ESA)Division of Child Support (DCS) is currently seeking one Support Enforcement Technician to join our team in the Headquarters Central Services office located in Olympia WA.

As a Support Enforcement Technician (SET) you will utilize multiple computer applications to process child support referrals post payments to child support cases and perform research for payment disbursement. Youll perform these tasks while answering calls that come in through the phone line. Work is assigned weekly but may vary due to volume and frequent order to complete your work accurately and timely you will need critical thinking attention to detail and multitasking skills.

Some of what youll do:

• Accesses confidential information only for purposes directly associated with the scope of their employment and administration of the program
• Reviews and responds to incoming information including imaged correspondence mail electronic messages and electronic data fed via interface and case reviews in a timely manner
• Categorizes and images case file documents for electronic retention
• Enters and accurately maintains case data on the electronic Support Enforcement Management System (SEMS)
• Reviews payments and performs research in SEMS for application to the appropriate non-custodial parent case(s) and contacts employers when additional remittance information is needed
• Refers payments to Support Enforcement Officers (SEO) for additional research or manual distribution when needed
• Processes requests from custodial and non-custodial parents for direct deposit and DCS cards set-up
• Ensures SEMS records accurately reflect the documents received and action taken
• Adheres to strict internal controls regarding mail and cash handling utilizes FMIS to maintain and post receipts accurately to ensure compliance with Federal requirements to process all payments within 24 hours
• Folds seals routes and includes appropriate attachments for outgoing mail generated by SEOs. Utilizes SEMS to prepare legal documents for certified mailing
• Bundles and routes outgoing mail through appropriate channels. Operates complex machinery and programs to image and index documents for electronic retention
• Uses knowledge and independent judgment in assigning documents to electronic files

• Two years of college-level coursework*.
  OR
  
• Two years of customer service-related experience* in a program or service area involving research investigation auditing reporting administration law enforcement community relations or a closely related field.

• Demonstrate high standards of work attendance and punctuality
• Positively contribute to a diverse and effective team environment
• Ability to remain focused and motivated while performing multiple repetitive assignments
• Ability to multitask and switch priorities with little notice in a fast-paced work environment
• Effectively comprehend and relay statutes departmental regulations and programs relating to child support
• Ability to provide excellent customer service by communicating timely consistently and professionally on a daily basis with a diverse internal and external customer base

How to apply
A complete application should include:

• Three current professional references
• A current chronological resume

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.



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