Category Manager Ops Excellence, Amazon Now

Operations is at the heart of Amazons customer experience and differentiation. Our ambition is to be the earths most customer-centric business and set the industry standard for customer innovation and experience.
The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Excellence vertical for Amazon Now. The CM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations capacity planning categories learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fast-paced challenging and deadline driven environment.

Key job responsibilities
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge quantification of root causes identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons short term/ long term other external changes upcoming define expected results in terms of input output control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs track compliance (define ramp plan ensure training materials coordinate with on-boarding/ nesting for trainings)
Design effective ways of ensuring sustainability.

I. Skills
a. Strong written and spoken communication skills
b. Good working knowledge of MS Office Suite

II. Ability to
a. Multi task in a fast paced environment
b. Operate in the system with speed and accuracy necessary to meet Amazon standards
c. Handle stressful situations maintain composure and communicate clearly with both internal and external stakeholders

III. Demonstrate
a. Passion for Business Development
b. Strong interpersonal skills
c. Excellent listening skills
d. Excellent data accuracy skills eye for detail and commitment to meet deadlines

IV. Critical Qualities / Characteristics
a. Pace of implementation and consistency in performance
b. Willingness to take initiatives and additional responsibilities
c. Willingness to travel
d. Commitment and completion factor
e. Peer respect - establish and maintain cooperative working relationships
f. Creative and analytical problem solvers with a passion for operational excellence
g. Identify areas of possible process improvements

V. Operations
a. Meet and interact with Local vendors on Day-to-Day basis in initial process setup.
b. Flag possible escalation dive deep to recommend and implement corrective actions
c. Flag any updates received from stakeholders on process to Team Lead/Manager
d. Be part of client calls to raise challenges lead and document conference discussions

Key job responsibilities
The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Excellence vertical for Amazon Now. The CM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations capacity planning categories learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fast-paced challenging and deadline driven environment.

Process Improvement: Take ownership of process improvement initiatives identifying areas for operational efficiency and actively participating in stakeholder meetings and calls.

Communication and Coordination: Maintain strong communication with both internal and external stakeholders managing vendor relationships through face-to-face interactions and handling escalations or updates.

Multi-tasking and Problem-solving: Operate efficiently in a fast-paced environment handling multiple tasks addressing issues proactively and demonstrating a passion for operational excellence.

A day in the life
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About the team
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- 3 years of with Excel experience
- 5 years of retail operations product or program management or business management/consulting with negotiations and delivering results experience
- Bachelors degree or 3 years of professional or military experience
- Experience with financial analysis and P&L ownership

- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in vendor negotiations pricing and promotion inventory management and product development

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