Senior IS Support Specialist

At Vast our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies enabling advanced microgravity research and manufacturing and unlocking a new space economy for government corporate and private customers. Using an incremental hardware-rich and low-cost approach Vast is rapidly developing its multi-module Haven Station. Haven Demos 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next Haven-1 is expected to become the worlds first commercial space station when it launches followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity come join us.

Vast is looking for a Senior Information Systems Support Specialist reporting to the Manager Technology Operations to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.

You will be providing day-to-day technical support to Vasts internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues providing timely and efficient solutions to their problems. Your expertise in troubleshooting problem-solving and exceptional customer service will be key to your success in this role.

This will be a full-time exempt position located in our Long Beachlocation.

Responsibilities:

Technical Support & Operations

• Escalation point of contact for IS Support specialists.
• Intermediary between IS support team and TPMs.
• Serve as Tier 2/3 escalation point for complex technical issues.
• Provide advanced troubleshooting for enterprise applications (ERP MES PLM).
• 60% of time spent providing L1/L2 support for all VAST Enterprise Systems 40% of time assisting with project related work.
• Strong understanding of the enterprise system landscape and functional knowledge of processes.
• Management of IAM Groups and provisioning.
• Proficient in provisioning ticketing projects.

Leadership & Project Execution

• Lead small-to-medium IT projects (JIRA license management automation).
• Develop project plans track milestones and execute with minimal oversight.
• Mentor and provide guidance to junior IT technicians.
• Develop and maintain technical documentation and knowledge base articles.
• Identify recurring issues and implement scalable solutions.
• Assist in developing IT standards processes and operational playbooks.

Automation & Continuous Improvement

• Identify opportunities to automate repetitive tasks and support workflows.
• Experience with working with no code low code solutions.
• Develop scripts and automation solutions (e.g. JQL PowerShell Bash Python workflows).
• Improve onboarding/offboarding efficiency through automation.
• Enhance reporting and metrics from ITSM platforms.
• Strong collaboration skills with multiple departments and stakeholders).

Minimum Qualifications:

• 5 years of experience in IT or Information Systems support.
• Proven experience with ITSM tools.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Exhibits excellent communication and interpersonal skills.
• Demonstrated ability to resolve difficult technical issues with limited information.

Preferred Skills & Experience:

• Experience in a manufacturing/aerospace environment.
• Prior experience working in a fast-paced startup environment or enterprise level environment.
• Familiarity with aerospace industry regulations and standards regarding IT and data.
• Experience supporting 1000 end users.

Additional Requirements:

• Strong troubleshooting skills and application support skills.
• Strong attention to detail and exhibits proactivity/can do attitude.

Pay Range:

• Senior Information Support Specialist: $90000 - $128000

EQUAL OPPORTUNITY