Supervisor, DSap

Whats the Short Version

The Supervisor DSaP is responsible for leading the System Administration team for SanMars Distribution technology solutions driving improvements in application and system sustainability for efficient cost-effective DC Operations. Working directly with key stakeholders across SanMars business areas this position leads continuous improvement through technology-based projects and the related development lifecycle Tier 3 support and stewardship of system-based solutions.

What Will You Be Doing

• Responsible for leading the daily operations of a team of System Administrators who support Distribution Systems and Processes (DSaP).
• Assist IT leadership in developing the teams project portfolio ensuring timely delivery and successful implementation.
• Confidently communicate with stakeholders including leadership project managers warehouse management and end users regarding project status maintenance notifications system audits incident root cause and resolution and other questions/concerns as they arise.
• Drive a regular cadence for operating system and software upgrades for system stability vendor compliance and performance.
• Assist in the coordination scheduling and resource allocation needed for software and hardware upgrades.
• Coordinate warehouse hardware device refreshes and firmware updates for RF Guns handhelds voice devices printers and other warehouse peripherals providing schedule and resources.
• Provide delivery of application features and enhancement to improve distribution performance throughput and quality.
• Provide primary Tier 3 support to monitor system administration work queues provide off-hours support either remotely or onsite as needed and escalate to other technical resources as appropriate.
• Work closely with IT DC staff and 3rd party vendors to quickly research diagnose and troubleshoot real-time issues including equipment platform or application related issues.
• Work directly with vendors to research new applications to support warehouse operations distribution applications and hardware.
• Recommend and advocate for new technologies to support business needs stability and performance.
• Conduct onsite hands-on guidance and support for floor level implementations enhancements and issue resolution as needed.
• Create and promote quality documentation of distribution systems tools policies and procedures for the system administration team and other support staff.
• Coordinate and assist with internal and external audits.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For

• Bachelors Degree in computer science supply chain or five years equivalent experience
• 4-6 years of experience operating and supporting applications
• 1-3 years of leadership or progressively responsible experience in application administration
• Solid subject matter expertise on the functional use of distribution applications: WMS parcel management label generation tools RF scanners voice equipment and conveyance hardware/software systems.
• Working knowledge of Windows Server administration.
• Knowledge of integration middleware and/or messaging topologies.
• Understanding of network technologies such as load balancing network/socket communication
• Experience working with on-premise and cloud solutions.
• Experience building highly available systems and disaster recovery solutions.
• Knowledge of database systems and T-SQL is required.
• Understanding of message queueing and structured data formats including XML and JSON is desired.
• Experience with PowerShell scripting preferred.
• Excellent verbal and written communication skills.
• Demonstrated ability and flexibility to quickly and constructively adapt to change and ambiguity in the work environment.
• Ability to travel when needed maximum 50% or less

Whats Our Offer

Salary Range: Youll earn between $98000 - $135000 annually depending on experience.

Bonus: Youll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off: Youll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical dental and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect

Hybrid: SanMars Eastpointe office is located in Issaquah WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. While performing the duties of this job the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger handle or feel. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. Quarterly travel may be required.