MT Team Leads

Ready to shape the future of work At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook. We are inviting applications for the role of Training Lead

Inviting applications for the role of Team Lead Customer Service Management Trainee.
Responsibilities
Manage day-to-day Operations for a Team of 15 employees
Demonstrated skills and competencies in assessment problem-solving practices/policy administration/interpretation
Manage day to day employee-related issues by providing appropriate resolution
Coach Mentor and Motivate team with excellent people engagement
Demonstrated ability to work with Minimum Supervision to take initiative and follow-up on assigned projects balanced by good teamwork skills.

Minimum Qualifications/ Skills
Relevant experience as Team Leader with experience in a customer service environment (preferably in Disputes domain)
Should have handled a Voice Chat Email Web mediums in his role of a Team Leader
Should have had 15 to 20 people reporting in his role.
Should have excellent team handling and management skills
Should understand and have experience in day-to-day contact center operations management
Excellent Analytical and Communication (Verbal and written) skills
Self-motivated (Intrinsic) and execution oriented
Ability to work on multiple tasks and should be flexible to deliver beyond expectations
Ability to work in a team and should have collaborative approach across 360 degrees (DRs/Peers/Superiors)
management experience
Customer stakeholder Management exposure with good presentation skills
Ability to handle pressure - Timelines and Customer Demands
Should be flexible to work in rotational shifts and week offs
Flexibility to quickly shift priorities multi-task and juggle simultaneous requirements in a fast-paced environment and manage all to completion
Process orientation including strong organizational and prioritization skills.
Demonstrated ability to work with Minimum Supervision to take initiative and follow-up on assigned projects balanced by good teamwork skills.
Good interpersonal skills with the ability to work effectively with people at all levels of the organization.
Effective communication facilitation and interpersonal skills.
Proficient with Microsoft Office products like Windows Word Excel PowerPoint and Visio
Preferred Qualifications/ Skills
Customer Service experience as a Team Leader preferably in the customer service domain for US landscape.
LEAN/Six Sigma Trained Tested and Certified

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.