Spécialiste, soutien aux opérations de réparation (Bilingue) Specialist, Repair Ops Support (Bilingual) – Canada
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Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
CanadaLocation:
LOCGladstone StreetMontrealQuebecH4E 1C5CanadaOtis Elevator Company est à la recherche dun(e) spécialiste soutien aux opérations de réparation Canada hautement motivé(e). Ce rôle travaillera avec la zone dexploitation du Canada afin de soutenir directement les activités de réparation et les surintendants des commandes ouvertes. Vous effectuerez diverses tâches qui contribueront à accélérer le carnet de commandes réalisables et à assurer une facturation en temps opportun en appui aux surintendants et aux directeurs généraux du territoire dexploitation du Québec.
Responsabilités essentielles:
Obtenir des soumissions de matériel auprès des fournisseurs et émettre les bons de commande (PO/VPO) selon les besoins
Mettre à jour quotidiennement les notes de projet dans Smartsheets
Leader des relations clients Confirmation de la commande avec le client / Remerciement pour leur confiance
Obtenir et traiter les contrats/PO clients applicables
Remplir les demandes de permis et aider à la planification des équipes (au besoin)
Commander le matériel requis
Réceptionner le matériel pour le suivi interne des processus
Travailler avec le surintendant sur la planification
Effectuer la facturation progressive (le cas échéant)
Mettre à jour le calendrier et informer le client en cas de changement dhoraire
Vérifier pré-inspection (pour les grands travaux à commandes ouvertes)
Suivi des paiements Sassurer que le projet est payé avant la remise finale
Vérifier que tous les bons de commande sont payés dans le système
Vérifier quaucune main-dœuvre ni matériel supplémentaire ne sera imputé au projet Contrôle dinventaire
Effectuer et initier la facture finale dans FSS
Aider à résoudre les problèmes/opportunités/adoption liés à lapplication Upgrade sur le terrain
Suivi et enquête des écarts de paie des mécaniciens (au besoin)
Éducation / Certifications
Diplôme détudes secondaires ou équivalent requis; baccalauréat préféré.
Qualifications de base
Expérience avec Salesforce un atout
Expérience en gestion de projet un atout
Le/la candidat(e) doit démontrer dexcellentes compétences en communication écrite et verbale en Anglais et en Français afin de développer efficacement les attentes et les relations avec les clients internes et externes
Le/la candidat(e) retenu(e) doit être très à laise dans un environnement technique utilisant des logiciels Microsoft
Capacité à travailler dans un environnement hautement collaboratif et dynamique
Motivation personnelle et capacité à gérer plusieurs projets et responsabilités simultanément
Solides compétences en leadership orientation vers les objectifs gestion du temps et sens de lorganisation
Esprit déquipe
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Otis Elevator Company is searching for a highly motivated Specialist Repair Ops Support Canada.This role will work with the Canada Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the Quebec operating territory.
Essential Responsibilities
Source material quotes from vendors and issue PO/VPO as needed
Update project notes in Smartsheets on a daily basis
Customer relations lead - Order confirmed with customer/thank them for their business
Obtain and action applicable contract/customer POs
Complete permit application and assist in scheduling crews (if necessary)
Order material as needed
Receive material for internal process tracking
Work with Superintendent on scheduling
Progress billing (where applicable)
If schedule changes calendar updated/customer notified
Pre-inspection verification (larger OO jobs)
Payment tracking - Ensure job has been paid prior to final turnover
Verify all POs are paid in the system
Verify no more labor & material will hit the job Inventory Control
Action and initiate final bill in FSS
Assist with Upgrade App issues/opportunities/adoption from the field
Mechanic Pay discrepancy tracking and investigation (as needed)
Education / Certifications
High school diploma or equivalent required; bachelors degree preferred.
Basic Qualifications
Experience in Salesforce preferred
Project management experience Preferred
Candidate must demonstrate strong written and verbal communication skills in English and French to effectively develop expectations and relationships with internal and external customers
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
Ability to work in a highly team-oriented and dynamic environment
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Strong leadership skills and goal-orientated with strong time management and organizational skills
Team oriented mind-set
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
