Observability Engineer (New Relic)

Important Information

Experience: 7 years

Job Mode: Full-time

Work Mode: Remote

ID: 19995

About the Role

We are seeking an experienced Observability Engineer with deep expertise in New Relic to drive monitoring performance optimisation and reliability insight across our application estate.

You will act as the subject matter expert for observability strategy instrumentation standards dashboard design and alerting governance. Working closely with engineering platform and service teams you will ensure that our systems running across Microsoft Azure and on-premise environments are measurable diagnosable and resilient.

This is not a passive tool-administration role it requires a technically capable forward-thinking engineer who can translate telemetry into actionable reliability improvements.

Key Responsibilities

Observability Strategy & Governance

Own and evolve the organisations observability standards.

Define best practices for instrumentation alerting and dashboard design.

Ensure consistency of monitoring across multiple applications and services.

New Relic Expertise

Configure and optimise APM agents logging and tracing.

Design meaningful dashboards for engineering and leadership audiences.

Tune alerts to reduce noise and improve signal quality.

Analyse transaction performance error rates and infrastructure health.

Leverage NRQL to produce actionable insights.

Reliability & Performance Engineering

Support teams in identifying bottlenecks and performance risks.

Improve MTTR through better telemetry design.

Define and monitor SLIs/SLOs.

Identify systemic reliability gaps across the estate.

Cross-Team Enablement

Partner with SRE DevOps and engineering teams.

Coach developers on effective instrumentation.

Drive adoption of monitoring standards in CI/CD pipelines.

Support major incident diagnostics when required.

What Were Looking For

Experience

Proven hands-on experience administering and optimising New Relic.

Background in SRE DevOps Platform Engineering or Production Engineering.

Experience monitoring distributed systems and cloud-based applications.

Exposure to hybrid environments (cloud on-premise).

Technical Capability

Strong understanding of APM logging metrics and tracing concepts.

Experience with Azure-based architectures.

Ability to analyse logs performance metrics and system behaviour.

Comfortable working with APIs and automation where required.

Mindset

Analytical and detail-oriented.

Self-starter who takes ownership of reliability outcomes.

Improvement-driven rather than reactive.

Able to translate technical data into business insight.

Success in This Role

Reduced alert noise and improved signal quality.

Clear trusted service dashboards.

Faster diagnosis during incidents.

Improved system performance and reliability.

Strong observability maturity across teams.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.

At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.

Required Experience:

IC