Client Delivery Lead

Position Description:

CGI is one of the worlds largest independent IT and business consulting firms founded in 1976 with more than 94000 professionals across 40 countries. CGI combines human expertise with advanced technology to support digital transformation delivering end to end services such as strategic IT consulting systems integration application development IT and business process outsourcing cloud modernization cybersecurity and enterprise solutions. CGI also provides industry leading ERP payroll billing and fraud detection applications that support mission critical operations for public and private sector clients.

CGI is seeking a Client Delivery Lead to join our U.S. Government Solutions team. The Client Delivery Lead (CDL) is a Senior Consultant who plays a critical role in delivering exceptional service and long-term value to the client as part of the Government Solutions Customer Experience team. This role is responsible for ensuring the successful delivery of applications and operational services acting as the bridge between the client project teams and internal delivery partners. During project execution the CDL serves as the primary point of steady state the role becomes the trusted client-facing lead focused on service excellence continuous improvement and proactive issue management. This is a highly visible relationship-driven role.

This position is required in one of the following CGI offices: Fairfax VA Dallas/Belton TX Denver CO Knoxville TN Lafayette LA Henderson NV. Hybrid : (23 days/week onsite at one of the listed CGI office locations)

Your future duties and responsibilities:

. Acts as the primary liaison between Client project team and Government Solutions.
. Build and sustain strong trusted client relationships gaining a deep understanding of business needs and priorities.
. Oversee end-to-end service and solution delivery including planning coordination execution and closure.
. Partner with all Government Solutions teams to ensure timely high-quality delivery aligned with contract expectations.
. Monitor incident issue and defect trends and proactively identify risks driving resolution before they impact the client.
. Ensure adherence to contractual commitments and SLAs.
. Deliver clear concise status updates and performance reporting to internal stakeholders.
. Builds or grows an understanding of the Advantage client ecosystem and application and Advantage delivery methodology.

Required qualifications to be successful in this role:

. 5 years of proven experience in client-facing roles such as service delivery account management or client success.
. Strong communication and relationship-building skills with the ability to influence across teams.
. Demonstrated ability to manage multiple priorities in a fast-paced environment.
. Experience with Advantage solutions preferably HRM/Payroll.
. Hands-on experience with Jira
. Project Management skills
. Curious growth-oriented mindset; enjoyment of learning and improving how we support the client.
. Strong problem-solving skills with the ability to analyze complex issues think critically and drive effective solutions.

Growth at CGI is driven by your goals so if youre looking for an inclusive place where youre empowered to chart your own path then wed love to meet you.

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $53100 -$156700.

CGI anticipates accepting applications through March 302026

At CGI we call our professionals CGI Partners to reinforce that all who join our team are as owners empowered to participate in the challenges and rewards that come from building a world-class company. CGIs benefits include:

Competitive base salaries.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees up to a maximum for their job category.
401(k) Plan and Profit Participation for eligible CGI Partners.
Flexibility and paid accrued vacation leave ranging from 10 to 15 days per year based on the job level years of relevant prior experience and years of service.
8 paid holidays per year & 2 floating holidays per year.
Wellness and Well-being programs.
Comprehensive medical dental and vision benefits
Back-up child care Pet insurance a Member Assistance Program a 529 college savings program a personal financial management tool lifestyle management programs and more.

#LI-KB5

Skills:

• Advantage HRM
• Delivery Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.