Service Delivery Manager I
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Responsibilities:
- Act as Single Point of Contact (SPOC) for client(s)
- Responsible for day to day delivery of Service Desk Security Administration Deskside Tech Staffing and/or BPO services
- Provide leadership direction and coach/mentor team
- Implement monitor and adhere to Best Practices
- Implement process improvements
- Manage to Scope of Work and Change of Scopes
- Assist with new launches or new business with client(s)
- Assist with invoicing
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Skills Licenses Knowledge Education and Training Requirements:
- Associates degree or equivalent preferred
- Minimum of 2-3 years experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
- In-depth understanding of IT or BPO industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal written facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- ITIL Foundations experience a plus (for ITO Service Delivery)
- Attendance and schedule adherence are requirements of this position
- Some travel will be required
- May require additional project-specific training
Required Experience:
Manager
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
