L2 Production Support Engineer (Java, SQL, Linux)

Important Information

Experience: 6 years

Job Mode: Full-time

Work Mode: Mexico City

ID: 19964

Hybrid position to work 3 days a week at the Mexico City office.

Responsibilities and Duties

Investigate and drive support resolution with senior external clients internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Develop and mature the SRE strategy to ensure scalability reliability and performance of our platforms.
Automate manual processes to increase efficiency and reduce risk.
Troubleshoot and resolve complex technical issues collaborating with cross-functional teams as needed.
Work closely with the engineering team to drive resolution of client issues.
participate in on-call rotations and respond to incidents as needed.
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on roadmap for enhancing Marquee client experience.
Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:
Must be comfortable coding in Java and or Python debugging API calls writing quality-of-life snippets for clients creating scripts for debug tooling.
Must have a basic knowledge of UI and API integration.
Must be presentable to clients and a clear empathetic communicator able to talk to clients and stakeholders with confidence.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills: Java or any object-oriented programming language Linux SQL (between Linux and SQL candidate should be strong in at least one of them)

Basic Qualifications (Required skills)

Bachelors degree in information technology Computer Information Systems Computer Science or a related field.
3 to 5 years of work experience on SDLC/Devops LINUX system platforms.
Good Linux Scripting/Development skills - JAVA Python (any).
Good knowledge in technologies like Autosys/Job scheduling systems like CRON NIS Apache Tomcat any RDBMS like DB/ MS-SQL/Oracle/Sybase Public/Private Cloud.
Good Knowledge of SDLC CVS SVN GIT Maven GITLAB Docker and Jenkins.
Knowledge of Devops dependencies - code review builds repositories packages distribution.
Knowledge of config management - chef puppet ansible and related languages . groovy go json yml ini (any)
Strong analytical and troubleshooting capabilities.
Excellent soft skills & Communication (Verbal and Written) .
Must be willing to work in rotational shifts.
Ability to Multi task in high paced environment.
Problem Solver and To-Do attitude ability to face technical challenges and drive solution.

Preferred Qualifications (Nice to have)

Having worked in environment supporting 10000 servers a plus.
Multiple Application Support Experience a plus.
ITIL and ITSM experience a plus.
Global clients facing Support team experience a plus.
Able to work within a Global team prior experience a plus .
Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.

At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.

Required Experience:

IC