Software Engineer (NICE InContact + Java Services)

Software Engineer (NICE InContact Java Services)

We are:
Wizeline a global AI-native technology solutions provider develops cutting-edge AI-powered digital products and platforms. We partner with clients to leverage data and AI accelerating market entry and driving business transformation. As a global community of innovators we foster a culture of growth collaboration and impact.

With the right people and the right ideas theres no limit to what we can achieve

Are you a fit
Sounds awesome right Now lets make sure youre a good fit for the role:

Key Responsibilities

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Must-have Skills

• Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows IVR routing logic).
• Strong understanding of ACD IVR skillbased routing and omnichannel workflows.
• Experience integrating CXone with backend systems through REST APIs event flows and data actions.
• Familiarity with WFM QM call recording and other contactcenter platform modules.
• Ability to troubleshoot platform issues using logs monitoring tools and call trace/debug utilities.
• Understanding ofrealtime and historical metrics reporting data and performance tuning for contact flows.
• Advanced proficiency inJava including objectoriented design and clean coding principles.
• Experience developing and deployingRESTful microservices using frameworks like Spring Boot.
• Strong understanding ofAPI design versioning and contract-first development.
• Experience withunit testing and integration testing using JUnit Mockito etc.
• Familiarity withSQL and NoSQL databases (e.g. MySQL PostgreSQL).
• Experience withCI/CD pipelines and DevOps tools (GitHub).

Nice-to-have:

• AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work including drafting analysis research or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
• Ability to lead design discussions conduct code reviews
• Strong problemsolving skills for both platform configuration and backend system integration.
• Ability to collaborate with product operations and support teams to deliver reliable contactcenter solutions.

What we offer:

• A High-Impact Environment
• Commitment to Professional Development
• Flexible and Collaborative Culture
• Global Opportunities
• Vibrant Community
• Total Rewards

*Specific benefits are determined by the employment type and location.

Find out more about our culture here.