Senior Technical Analyst
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Hansen Technologies (ASX: HSN) is a global software and services provider serving energy water/utilities and telecommunications industries. With customers in more than 80 countries we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models.
At Hansen we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery to driving innovation in customer solutions AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation Hansen is using AI not just as a tool but as a strategic enabler to deliver smarter faster and more resilient solutions for the future.
This is full-time onsite role based in our Melbourne office.
The Senior Technical Analyst plays a critical highimpact role in safeguarding and strengthening our delivery and support ecosystem for one of our largest presence brings continuity resilience and futureproofing to our operations.
Youll be the person who ensures that key operational processes like bill runs pay runs production support and production testing run smoothly. Your contribution directly protects our customers from operational risk and keeps missioncritical services running for millions of consumers for the assigned telecom customer.
This is not just a support role its a technical role that removes single points of failure in core functions positively influences customer experience and satisfaction and maintains stable low disruption of critical operational processes.
If you have experience supporting production systems:
- Strong technical background with expert PL/SQL skills and solid knowledge of Oracle databases.
- Experience working in Agile SDLC environments with a professional background that includes testing usage of monitoring tools and technical support. An ideal candidate would have had exposure to some or many of the following technical support elements including data and business analysis reporting dev ops and testing PVT system test UAT.
- Handson capability in production support troubleshooting environment configuration and data fixes within complex systems.
- Strong communication and ability to work directly with stakeholders and crossfunctional teams across regions.
- A proactive curious and tenacious mindset with the ability to work independently and support multiple test and delivery functions.
- You pride yourself on strong process rigour following through on tasks and thinking about the wider impact of the work you do and engage with colleagues to prevent issues from occurring or recurring.
- Provide expert support for daily production issues postrelease challenges and environment configuration checks.
- Execute and support bill runs pay runs and datarelated tasks across analytics reports and extracts.
- Contribute to UAT performance testing PVT and system testing activities as required.
- Once familiar with the set up you will have the opportunity to support release management test environment setup test data creation and DevOps production access tasks as required.
- Partner with crossfunctional teams globally to investigate issues and deliver solutions
Document changes conduct business analysis support enhancements and contribute to project delivery.
Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security. Enjoy work-life balance growth and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
If you possess the desired skills and enthusiasm please Apply Now via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Visit our website at more information.
Required Experience:
Senior IC
Key Skills
- Intelligence Targeting
- SQL
- Agile
- Business Analysis
- Telephony
- Computer Forensics
- Requirements Gathering
- Business requirements
- Cordova
- SDLC
- Oracle
- Wiki Systems
About Company
Hansen software and services let you create, deliver and engage differently to power the next digitally-driven experiences to grow and retain customers.
