Senior System Engineer
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
Role Description:
As a Senior L1 NOC Support Specialist at Incedo you will be responsible for providing Level 1 support to clients for network and infrastructure issues. You will be the first point of contact for clients and will work to diagnose and resolve issues quickly and efficiently. You will be skilled in troubleshooting network and infrastructure issues and have experience with tools such as Wireshark and Ping.
Roles & Responsibilities:
Monitoring and responding to network and system alerts
Troubleshooting and resolving incidents and service requests
Escalating issues to higher-level support teams as needed
Providing guidance and mentorship to junior NOC support specialists
Developing and maintaining documentation and knowledge base articles
Staying up-to-date with industry trends and best practices in NOC support
Technical Skills
Skills Requirements:
- Understanding of network and systems troubleshooting methodologies.
- Knowledge of network protocols and topologies such as TCP/IP DNS or VLANs.
- Experience with ticketing systems and incident management processes.
- Familiarity with server and network hardware and software technologies.
- Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
- Must understand the companys long-term vision and align with it.
- Provide leadership guidance and support to team members ensuring the successful completion of tasks and promoting a positive work environment that fosters collaboration and productivity taking responsibility of the whole team.
Nice-to-have skills
Qualifications
Qualifications
- 4-6 years of work experience in relevant field
- or MCA degree from a reputed university. Computer science background is preferred
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Senior IC
Key Skills
- VMware
- System Design
- Computer Networking
- System Architecture
- Windows
- Systems Engineering
- Virtualization
- Requirements Management
- Signal Processing
- Linux
- SAN
- Dns
About Company
Unlock true potential of your business with our best-in-class digital transformation solutions - data analytics, AI, cloud and decision automation, to achieve sustainable growth.
