Chief of Staff (Research, Growth & Operations)
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Job Location:
McKinney, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Herbal Goodness
Position Type: Full-Time
Location: Hybrid
About Herbal Goodness
Herbal Goodness is a mission-driven wellness company specializing in high-quality botanical supplements and herbal products. We serve retail e-commerce and B2B channels and are expanding nationally through strategic retail partnerships and distribution growth. We are 100% women-owned and donate 10% of profits to support the education of girls in Africa and around the world.
Position Overview
We are seeking a highly motivated strategic-thinking growth-focused and self-directed Chief of Staff (Research Growth & Operations) to serve as a cross-functional execution leader driving revenue growth operational efficiency and strategic initiatives across sales marketing business development and operations.
This role operates as an extension of the CEO ensuring alignment across departments accelerating key initiatives and strengthening accountability and execution discipline across the organization.
This is a high-impact execution-focused role designed to increase organizational velocity and improve measurable business outcomes.
Work Structure
Full-time W2
3 days in-office 2 days virtual
Participates in weekly L10 leadership meetings
Reports directly to the CEO
Core Mandate
Drive cross-functional execution eliminate bottlenecks support revenue growth and ensure operational initiatives move from strategy to implementation with measurable results.
Key Responsibilities
- Business Development & Revenue Growth
Transition full ownership of the B2B account management from the current team member
Manage and grow GNC performance (SKU velocity OOS reduction expansion opportunities)
Lead new B2B outreach and channel expansion initiatives
Research and pursue large retail opportunities (e.g. Vitamin Shoppe HEB)
Support new SKU launches (e.g. Moringa size expansion) - CRM Sales Systems & Automation
Oversee Pipedrive optimization and pipeline clarity
Manage Outfunnel integration and marketing-sales alignment
Implement and monitor customer reactivation campaigns
Support AI phone and automation initiatives (3CX and related tools) - Operations & Warehouse Transition Support
Support warehouse setup and fulfillment transition
Work closely with Operations Finance and Manufacturing leads
Ensure documentation and SOP alignment
Monitor execution of warehouse and fulfillment milestones - Strategic Research & Special Projects
Conduct market competitor and pricing research
Support data-driven decision-making across departments
Execute CEO-priority cross-functional projects
Identify process inefficiencies and recommend improvements - Cross-Functional Leadership & Accountability
Drive alignment across sales marketing and operations
Track Rocks and KPIs across assigned initiatives
Prepare executive summaries and dashboards
Escalate risks early and propose solutions
90-Day Projects
Business Development - Operations Initiatives:
- Warehouse Fulfillment & Manufacturing Setup andMove
- Quality Documentation & cGMP Readiness
Business Development - Partnership Initiatives:
- B2B Account Management & Growth with support for new B2B growth
- CRM Automation & ReactivationOutfunnel integration
- Existing customer reactivation via Klaviyo CRM
- Systems & AI Enablement with AI phone agent deployment
Performance Expectations/Success Criteria / Milestones (90-Day Outcomes)
Warehouse fully set up and operational all inventory moved and D2C/B2B fulfillment transitioned to in-house warehouse with savings realized
Warehouse transition progress clearly documented and tracked
Warehouse SOPs completed and delivered
cGMP documentation process initiated and compliance checklist defined
B2B sales performance at or above 90% of target velocity
Clear B2B outreach pipeline established with measurable opportunities
CRM system fully cleaned optimized and actively used
Customer reactivation workflows implemented
Cross-functional initiatives moved forward with defined milestones
Ideal Candidate Profile
Strong analytical and operational thinker
Highly organized and execution-driven
Comfortable working directly with executive leadership
Strong communication and stakeholder management skills
Experience in e-commerce CPG retail or growth-stage companies preferred
Systems-minded with ability to drive structure
Success Traits
Proactive and solutions-oriented
High accountability
Able to operate in ambiguity
Strong bias toward action
Comfortably challenging assumptions respectfully
This role is designed for a high-capacity operator who thrives in fast-moving environments and wants exposure to executive-level business strategy and execution.
Required Experience:
Senior IC
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Super food & herb plant based wellness apothecary: Papaya leaf platelet, immunity, digestion, anti aging, hormone balance, stress, gut, beauty pain & more. Graviola Soursop Guava Bamboo herbal teas green powders Juice Smoothie Supplements & Seeds - Women & minority owned social impact ... View more
