Front Desk Agent Representative
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Doubletree by Hilton is searching for a Front Desk Agent where youll be the first point of contact for our guests! Youll play a key role in creating a welcoming atmosphere managing check-ins and check-outs and providing exceptional customer service. If youre passionate about hospitality and enjoy interacting with people this position offers an exciting opportunity to make a positive impact on our guests experiences.
Where you can make an impact:
- Greet and check in guests ensuring a smooth and welcoming arrival experience.
- Manage guest check-outs and handle billing inquiries.
- Answer phone calls respond to inquiries and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through the property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
- Participate in team meetings and training sessions to enhance service delivery.
Requirements
Education/Formal Training:
- High school diploma or equivalent required; degree in hospitality management preferred.
Experience:
- Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
Knowledge/Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a passion for providing outstanding service.
- Ability to handle cash and process transactions accurately.
- Basic computer proficiency including MS Office and reservation software.
- Flexibility to work shifts including weekends and holidays.
- Must be able to travel to The Springs Resort & Spa.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
