Monogram Installation Training Specialist – Center of Excellence

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

Position

Location

How Youll Create Possibilities

Key Responsibilities:

Installation Training & Program Management (60%)

• Manage all installation training activities at the Monogram Installation Center of Excellence located within the CoCreate facility.

• Lead instructor-led classroom sessions and hands-on installation training for third-party installers and key customer installation teams.

• Design develop and deliver technical installation training programs including curriculum digital content and printed instructional materials.

• Ensure training content reflects current installation standards serviceability requirements and new product introductions (NPI).

• Apply adult learning principles to maximize engagement comprehension and retention during live training sessions.

• Conduct practical assessments and certification testing to validate installer competency; manage certification and recertification processes.

• Maintain accurate records of training participation certification status and completion metrics.

• Continuously evaluate and refine training programs based on participant feedback field insights and performance outcomes.

• Partner with Installation Support Specialists and cross-functional teams to align training with real-world field challenges.

• Provide structured feedback and insights to the Sr. National Installation Manager to support continuous improvement and field readiness.

Training Logistics & Experience Management

• Coordinate all logistical aspects of installer training events including travel hotel accommodations and meals in partnership with approved vendors and third-party contractors.

• Serve as the primary point of contact for training logistics to ensure a seamless professional participant experience.

• Ensure all travel and lodging arrangements comply with company policies budget guidelines and training schedules.

Safety & Compliance

• Ensure all training activities comply with safety standards appliance handling requirements and ergonomic best practices.

• Model and enforce safe installation techniques to reduce installer injury property damage and product risk.

• Reinforce proper appliance handling during all hands-on training sessions.

Installation Support & Subject Matter Expertise (30%)

• Serve as the installation subject matter expert for the Monogram Installation Support phone line email inbox and support ticketing system.

• Provide timely accurate and professional technical support to dealers consumers designers appliance servicers factory service technicians and internal sales teams.

• Leverage all available tools and resources to drive effective issue resolution.

• Support the Monogram field sales organization with installation expertise and guidance.

• Manage installation-related help desk communications via phone and email.

Product Specifications & Continuous Improvement (10%)

• Collaborate closely with internal product teams to create review and update Monogram installation specifications and guides.

• Review new and existing specifications for accuracy clarity and ease of installation.

• Provide timely feedback and failure-to-install insights to support root cause analysis quality improvements and SCR reduction initiatives.

What Youll Bring to Our Team

Required Qualifications

• Bachelors degree or equivalent relevant work experience.

• Minimum of three years of experience in appliance service installation or technical training.

• Strong understanding of appliances manufacturing environments installation processes and technical training.

• Proven self-starter with the ability to identify opportunities and drive improvements.

• Strong project leadership skills with the ability to collaborate across cross-functional teams.

• Excellent communication and presentation skills (verbal and written).

• Proficiency in Microsoft PowerPoint Excel and web-based applications.

• Ability to lead and manage multi-day (2-day) installer training courses facilitate group participation and manage practical assessments.

• Strong interpersonal skills with a customer-focused mindset.

• Willingness and ability to travel 4560% domestically by car or airplane.

Preferred Qualifications

• Experience with appliance manufacturing installation and service operations.

• Prior experience delivering technical training or teaching adult learners.

• Knowledge of adult learning methodologies and hands-on training best practices.

• Bilingual communication skills (English and Spanish).

• Experience leading classroom instruction and managing hands-on training environments.

Working Conditions

• Primary work location: Monogram Installation Center of Excellence within the CoCreate facility in Stamford CT.

• Standard office environment with hands-on training components.

• Ability to lift 70 pounds to assist with moving appliances and training equipment.

• Occasional remote work may be approved; home internet must meet minimum performance requirements:

  • Download: >10 Mbps

  • Upload: >3 Mbps

  • Latency: <150 ms while connected to VPN

• Company-provided computer equipment must be hardwired via Ethernet (Wi-Fi not permitted for call quality).

• up to 30% domestic and/or international travel to customer sites plants or training locations.

GE Appliances offers a comprehensive compensation and benefits package including 401(k) medical dental and vision healthcare plans as well as paid vacation. The base salary range for this role is $61903.00 - $111240.00 USD Annual. Your actual salary will be determined based on your experience skills and alignment with the roles requirements and responsibilities.

#LI-DL1

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail