Payroll Specialist Product Support | Bangalore
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
About Paybooks
Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012 we have helped 3000 businesses across India in automating their payroll staying compliant with laws and delighting their employees. Paybooks is a part of TransPerfect family of companies the worlds largest provider of language and technology solutions for global business with offices in more than 100 cities
worldwide.
About the Team
Our vision is to create a global HCM platform augmented with a suite of AI apps to re-imagine the power of talent management. To accomplish this we are building a highly motivated team having right mix of curiosity expertise and stamina to transform the space!
Position Overview
We are seeking junior mid level and senior Support Agents to serve as crucial intermediaries between our software application and clients. This role demands a solid foundation in IT/Payroll fundamentals basic domain knowledge and exceptional client communication skills across various channels.
Key Responsibilities
o Serve as the primary point of contact between the software application and clients
o Respond to client inquiries via email phone and chat with professionalism and patience
o Actively listen to and comprehend client queries to provide accurate and effective solutions
o Maintain and apply a foundational understanding of product concepts Cost to Company (CTC) calculations and domain-specific knowledge
o Stay informed about software updates functionalities and industry best practices
o Troubleshoot and resolve client issues related to software usage functionality and performance
o Systematically document and track client issues resolutions and feedback
o Ensure high levels of customer satisfaction through timely and effective query resolution
o Conduct follow-ups to confirm issue resolution and client satisfaction
o Clearly articulate technical information to clients with varying levels of expertise
o Provide comprehensive explanations and guidance to facilitate effective software utilization
o Identify recurring issues and propose enhancements to software functionality and support processes
o Participate in ongoing training and professional development initiatives
o Should develop in-depth product knowledge to do product fitment gap analysis between clients requirement and product features and functionalities
Job requirements
Job requirements
o Bachelors degree in accounting business administration or related field.
o Experience levels: 2 to 5 years
o Proficiency with payroll software and systems
o Experience with Microsoft Excel and other office software.
o Attention to detail and accuracy in handling payroll data.
o Strong analytical skills to assess payroll data and identify trends or errors.
o Strong problem-solving abilities to resolve customer issues effectively.
o Ability to perform under pressure during peak periods (month-end quarter-end and year-end)
The ideal candidate will demonstrate a strong commitment to customer service possess a keen aptitude for technical problem-solving and thrive in a dynamic fast-paced environment
- Bangalore Karnātaka India
All done!
Your application has been successfully submitted!
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
