Content Solutions Engineer (Pre-Sales)

ABOUT THE JOB:

TransPerfect is a world leader in artificial intelligence website and software localization GMS (Globalization Management System) software products and enterprise-level professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products services applications training and content in a culturally appropriate manner. We were founded on the belief that great service is and always will be a key differentiator in the localization industry.

TransPerfect is looking for a dynamic and team oriented individual with high energy and drive to join the Content Solutions Team as a Content Solutions Engineer supporting the Asian market.

We are looking for an content solution engineer with focus on our AI/MT and GlobalLink Focus to join the Team.

This is a multi-functional client-facing role that combines:

• Subject Matter Expertise (SME) in Artificial Intelligence (AI) Machine Translation (MT) and Generative AI

• Strategic pre-sales support across the GlobalLink suite

• Technical consulting and solution architecture

• Key account and program management collaboration

The ideal candidate operates at the intersection of AI innovation and enterprise localization technology.

As a Content Solutions Engineer you will serve as both:

• The AI/MT expert during pre-sales engagements

• A technical advisor and solution consultant for the broader GlobalLink suite of products

• You will work closely with prospective and existing clients to:

• Gather requirements

• Identify automation and optimization opportunities

• Design AI-powered and GlobalLink-enabled solutions to address complex global content challenges

You will also support strategic client relationships by ensuring successful adoption of both AI/MT capabilities and GlobalLink platform solutions.

KEY RESPONSIBILITIES:

AI & MT Subject Matter Expertise

• Act as SME in sales opportunities involving AI MT and Generative AI

• Lead client presentations workshops and technical discussions

• Evaluate LLM and MT options for external clients and internal production

• Design AI-powered workflows aligned with client use cases

GlobalLink Solution Support

• Support pre-sales efforts across the GlobalLink suite including workflow automation integrations reporting and content management capabilities

• Translate client business requirements into scalable GlobalLink configurations

• Collaborate with Sales and Product teams to position GlobalLink strategically within enterprise accounts

• Ensure alignment between AI/MT solutions and broader platform architecture

Consulting & Implementation Oversight

• Propose pilot programs and define implementation roadmaps

• Establish KPIs and success metrics

• Coordinate with AI/MT Implementation and GlobalLink teams for deployment

• Ensure smooth communication between clients and internal stakeholder.

• Contribute knowledge and expertise to repository of responses to questions from requests for proposal (RFP) and requests for information (RFI) tender and selection processes.

REQUIREMENTS:

• BS/BA required

• Direct experience with MT Generative AI LLM or other NLP technologies solutions and services

• Direct sales client services key account management or program management experience

• You are familiar with the localization industry and have few years experience working on complex localization projects

• Fluency in English excellent verbal communication and client-facing skills

• Technical mindset and ability to grasp complex technical concepts

• Must possess a sense of urgency and the ability to work under pressure

• Demonstrate a high degree of attention to detail and ownership

• Experience managing multi-faceted projects from inception to launch

• You are dynamic proactive and service-oriented