Help Desk Technician

Santa Ana, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

Were looking for a friendly motivated Junior Help Desk Technician to be the first point of contact for IT support across our company. This entry-level role is perfect for someone early in their IT career who enjoys helping people solve tech problems and wants to grow their skills in a Microsoft-centric environment.

Youll work with Windows devices Microsoft 365 basic networking and user accounts all while learning from experienced IT professionals.

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Key Responsibilities

Provide Tier 1 help desk support to end users via phone email and in-person
Assist with Microsoft 365 (Outlook Teams OneDrive SharePoint) support
Perform password resets and account unlocks in Azure AD / Microsoft 365
Help create/disable user accounts and assign access rights
Troubleshoot basic Windows issues (Windows 10/11)
Assist with printer/scanner setup and support
Log track and update support tickets in our help desk system
Escalate complex issues to higher-level IT staff
Help set up new computer hardware and software
Keep inventory of IT assets and equipment

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Who You Are

Required Skills & Traits:

Basic comfort with computers Windows OS and productivity software
Strong customer service and communication skills
Willingness to learn IT concepts and tools
Organized and detail-oriented

Nice to Have (Not Required):

Familiarity with Microsoft 365 admin tools
Basic networking knowledge (DNS DHCP IP)
Experience with remote support tools
IT certifications (CompTIA A Microsoft Fundamentals etc.)

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Education & Experience

High school diploma or equivalent required
Some college or IT coursework preferred
01 years experience in IT help desk or support role we welcome recent grads and career changers!

Required Experience:

Position OverviewWere looking for a friendly motivated Junior Help Desk Technician to be the first point of contact for IT support across our company. This entry-level role is perfect for someone early in their IT career who enjoys helping people solve tech problems and wants to grow their skills in...