Service Desk Specialist
Share
Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Service Desk Specialist provides technical support to internal end users for hardware and software issues ranging from simple to complex including installing configuring and supporting new and existing software. They must have excellent problem-solving skills and be able to make independent decisions related to software hardware or other entry to mid-level IT issues. The ability to work outside regular hours on a rotating basis is required.Responsibilities
- Provide technical support to end-users through remote phone IM and e-mail channels for hardware and software problems.
- Document calls and work requests using a ticketing system keeping detailed up-to-date status updates.
- Complete assigned tickets within published service level agreements (SLAs)
- Help with setting up maintaining and deploying computer software.
- Participate in on-call rotations including weekends and overtime as needed.
- Assist in root cause analysis of recurring issues.
- Troubleshoot mobile device and laptop issues.
- Provide Level 1 support and escalate incidents requiring advanced expertise to higher-tier support teams.
- Train users to avoid recurring incidents.
- Investigate technical issues and assist in keeping the solutions database updated.
- Keep the service desk manager informed of trending issues and activity.
Position Requirements
Skills
- Strong knowledge of Microsoft 365
- Strong knowledge of IT Service Management practices and principles.
- Solid knowledge of Microsoft Windows
- Strong knowledge of mobile devices application and desktop support.
- Solid knowledge of cloud applications.
- Excellent time management skills.
- Strong analytical skills.
- Strong organizational skill and attention to detail.
- Strong understanding of business processes.
- Ability to support and troubleshoot iOS and Android mobile devices.
- Basic understanding of networking troubleshooting
Interpersonal Skills
- Excellent communicator positive attitude and a desire for professional growth
- Must be able to provide outstanding client service.
- Must have excellent communication skills (written and oral) -- in person and on the phone including eective listening and interviewing skills.
- Ability to respond quickly and eectively to high pressure situations.
- Skilled in troubleshooting and root cause analysis.
- Team player accepts & seeks feedback.
- Interact professionally with other employees customers and suppliers
- Ability to manage multiple conflicting priorities and deadlines eiciently
- Flexibility to work after hours or weekends if necessary.
Preferred / Nice to Have Skills
- Bilingual in Spanish
Education
- Bachelors degree in Computer Science or related field.
In compliance with local law we are disclosing the compensation or a range thereof for roles in locations where legally required. Actual salaries will vary based on several factors including but not limited to external market data internal equity location skill set experience and/or performance. Salary is just one component of DPRs total compensation package.
Pay Range for Baltimore & NJ: $24.43/hr -$41.88/hr
Pay Range for DC & Boston: $26.65/hr -$45.69/hr
DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.
Explore our open opportunities at Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
We Exist to Build Great Things.® We are a self-performing general contractor focused on highly complex and technical projects.
