Assistant Manager Senior Analyst Collections

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Manager Senior Analyst Collections!

In this role youll support financial operations by ensuring accurate timely & compliant billing across our Shared Service Center. This position partners closely with branch offices operations teams and customers to maintain financial accuracy streamline processes and uphold exceptional service standards.

Responsibilities

Prepare review and process invoices for service repair and modernization work. Ensure all billing aligns with contract terms completion documentation and company policy standards.

Serve as a key liaison between the Shared Service Center field operations and account management teams to resolve billing discrepancies and ensure seamless information flow.

Respond promptly and professionally to internal and external billing inquiries providing clear communication and issue resolution to maintain client satisfaction.

Maintain a thorough understanding of company systems billing procedures and industry requirements to ensure accuracy consistency and adherence to financial controls.

Identify opportunities to improve billing efficiency and data integrity contributing to system enhancements and process optimization initiatives.

Collaborate with peers and leaders across departments to support company goals uphold service standards and contribute to a positive and productive team environment.

Qualifications we seek in you!

Minimum Qualifications

Experience using MS Office Suite especially Outlook Word and Excel

Understand data processing applications

Prioritizing and multi-tasking working well under pressure while paying close attention to detail to meet month-end deadlines.

Ability to handle sensitive information maintain a high level of data entry accuracy and adhere to strict deadlines is essential.

Able to display effective interpersonal skills with all levels of employee as well as the ability to communicate positively and effectively verbally and in writing

Able to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

Knowledge of ERP

Advanced English level.

Preferred Qualifications/ Skills

Bachelors degree in finance Accounting Business Administration or related field required; HS Diploma required

Experience within a Shared Service environment.

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.