About the Role

TheSenior HR Specialist Shared Services (APAC)is a senior HR professional responsible for supporting and coordinating HR Shared Services operations for a diverse APAC employee population(supporting Headcount of approx. 600) including Malaysia India Australia Korea and EORjurisdictionssuch as Hong Kong Singapore and Thailand.

This role ensuresHR data quality compliance with local employment practices coordinated escalation of employment matters and consistent delivery of HR servicesacross these markets. The position is based in India and collaborates withHR Business Partners Shared Services Legal payroll and external partnersto provide seamless HR service delivery and risk-aware governance.

WhatYoullDo

HR Shared Services & Data Governance

• EnsureaccurateHR lifecycle datain the HRIS (e.g. Workday) for all APAC employees and contractors including statutory requirements in each country.

• Oversee the quality and integrity of HR transactions processed via global shared services external payroll partners or vendors.

• Act as aregional escalation pointfor HR operational issues data discrepancies and service quality gaps.

• Maintain up-to-date Standard Operating Procedures (SOPs) control processes and knowledge artifacts tailored to APAC requirementsand manage the change management.

• Run periodic data auditsto check data quality and identify& fixthe process gaps for continuous improvement.

Employee & Manager Support

• Serve as asenior point of contactfor employees and people leaders across APAC on HR policy questions procedural guidance and HRIS issues.

• Triageemployeeand manager inquiries toappropriate resolutionpathways shared services execution HRBP Legal or external advisors with clear expectations and timelines.

• Providepractical guidance for performance management statutory leave mobility and other HR processes in line with local practices and global standards.

• Support onboarding role changes offboarding and transitions across APAC markets witha consistent compliant experience.

Employment Matters & Compliance Coordination

• Monitor employment-related matters arising across APAC ensuringappropriate involvementof HRBPs and Legal where issues involve risk or sensitive concerns.

• Handleroutine low-risk workplace mattersautonomously whenappropriate; escalate medium- to high-risk situations with recommended next steps and context.

• Ensure employment matters and outcomes are properlydocumented tracked and closed supporting governance audit readiness and trend analysis.

• Stay current onlocal statutory and regulatory requirements(e.g. employment contracts statutory benefits leave laws and EOR compliance practices) relevant to HR delivery across the region.

Reporting Insights & Continuous Improvement

• Produce regular HR reporting includingheadcount data quality inquiry volumes case trends and operational KPIs.

• Analyze data toidentifyrisk areas inconsistencies and opportunities for process improvements and partner with Shared Services and HRIS teams to drive enhancements.

• Contribute to ongoing improvement ofHR Shared Services delivery standards knowledge management and workflow design in APAC.

What Makes You a Strong Fit

Experience & Domain Knowledge

• Bachelors degree inHuman Resources Business Administration or a related field; advanced HR certifications are a plus.

• Typically6years of progressive experiencein HR Shared Services HR Operations or regional HR roles supporting multiple countries in APAC.

• Demonstrated experience supporting cross-border HR operations with an understanding of various local labor practices and compliance requirements across APAC.

• Experience partnering with global HR Shared Services teams local HR partners payroll vendors and Legal.

Language & Communication

• Fluent English(written and verbal);additionallanguageproficiencyrelevant to APAC markets is an advantage.

• Strong communicationskills with sensitivity tomulticultural stakeholdersand global HR partners.

Technical & Analytical Skills

• Hands-on experience with HRIS platforms (Workday preferred) including data governance reporting and audit support.

• Strong analytical mindset with the ability to translate HR data into insights for operational and governance purposes.

• Familiarity with case management tools(Service Now preferred) ticketing workflows and service-level management concepts common in shared services.

HowYoullStand Out

• Practical solution-oriented operator who balancesautonomy with sound escalation judgment.

• Strong interpersonal skills with the ability to build trust across diverse cultures andjurisdictions.

• Organized and detail-oriented with a strong adherence to compliance and data quality.

• Comfortable navigating complex matrixed environments and prioritizing across multiple markets with differing statutory requirements.

Role Benefits & Impact

• Regional influence:Support and shape how HR Shared Servicesoperatesacross APAC for a public-facing business.

• Career growth:Broaden HR operational and governance exposure acrossdiverse statutory contexts.

• Deep partnership:Work closely with HR Business Partners Shared Services Legal and global HR functions to drive operational excellence.