Principal Consultant – IT Monitoring specialist

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant IT Monitoring specialist
The ideal candidate is methodical detail-oriented and demonstrates strong ownership in building resilient observability solutions that deliver reliability insights enable proactive incident management and ensure operational excellence.

Responsibilities
and Network Monitoring
Continuously monitor servers networks applications and databases to ensure availability and performance.
Utilize monitoring tools to track system health resource usage and network traffic patterns
Implement & configure Datadog agents across different environments (servers containers Cloud services)
Set up alerting mechanisms to notify the relevant teams of performance issues or outages.
Monitor and proactively manage operational alerts incidents and infrastructure issues promptly addressing problems to maintain optimal uptime and service reliability.
2. Incident Detection and Response
Identify and analyze incidents reported by monitoring tools or users.
Respond to alerts promptly and coordinate with IT support to escalate and resolve issues.
Document incidents including root causes and remedies to help inform future prevention strategies.
Actively manage and coordinate incident responses using Text message and ServiceNow
3. Performance Analysis and Reporting
Generate reports on system performance availability and incidents to provide insights to management.
Analyze trends to predict potential issues and advise on capacity planning and resource allocation.
Monitor adherence to service level agreements (SLAs) and report on compliance.
Establish the Service Level Objectives (SLO) Service Level Indicators (SLI) to enhance application performance.
4. Tool Management and Optimization
Maintain and optimize monitoring tools and systems to ensure effective performance.
Implement new monitoring solutions as needed to enhance coverage and functionality.
Stay updated on the latest monitoring technologies to improve monitoring capabilities.
Automation and Optimization
Maintain and ensure consistent availability and performance of Datadog observability solutions including Application Performance Monitoring (APM) Infrastructure Monitoring Log Management Synthetic Monitoring and Real User Monitoring (RUM).
Utilize Terraform to manage infrastructure efficiently and securely ensuring stability and compliance.
Eliminate manual effort by leveraging PowerShell and Python.
Observability coverage specifically to Kubernetes and Docker ensuring comprehensive monitoring and performance optimization of containerized environments.
Create update and manage Datadog monitors and dashboards based on incoming requests ensuring they accurately reflect operational requirements and KPIs.
Customize and fine-tune monitoring solutions to meet specific team or application needs enhancing visibility and system health awareness.

5. Collaboration and Communication
Work collaboratively with IT teams to understand monitoring requirements and expectations.
Communicate findings and performance metrics effectively to stakeholders ensuring clarity and understanding.
Provide knowledge sharing sessions to educate teams on monitoring practices and tool usage.

Qualifications we seek in you!
Minimum Qualifications
Bachelors/Masters in CS/IT or equivalent practical experience.
Preferred Qualifications/ Skills
Stay updated on the latest monitoring technologies to improve monitoring capabilities.
Automation and Optimization
Maintain and ensure consistent availability and performance of Datadog observability solutions including Application Performance Monitoring (APM) Infrastructure Monitoring Log Management Synthetic Monitoring and Real User Monitoring (RUM).
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.