HOW YOU WILL CREATE THE EXTRAORDINARY
Develop and maintain relationships with casino guests to encourage repeat visits and loyalty.
Assist guests with questions regarding promotions events and rewards programs.
Monitor player activity and identify opportunities to provide personalized service.
Assist with developing and coordinating special events offers and accommodations for VIP guests.
Resolve guest concerns promptly and professionally to ensure a positive experience.
Collaborate with marketing and operations teams to execute promotional campaigns.
Maintain accurate records of guest interactions and player development activities.
Maintain and grow guest book by utilizing CRM systems face to face interaction cold calling and email.
Communicate with Team Members effectively and professionally.
Collaborate with other property host teams to drive trips and experiences for hosted guests.
Assist with Marketing elements to include designs on Social Media Platforms
Coordinate sell and promote Horse Racing sponsorships entertainment and vendors.
Performs and completes all other duties assigned
WHAT YOU WILL NEED
Must be 19 years of age or older
Proficient in English verbal and written
Proficient with iOS devices and Microsoft Office
Must be able to work various shifts nights weekends and holidays and maintain an on-call status
ADDITIONAL REQUIREMENTS
Ability to push and pull up to 50 pounds
Ability to lift and carry objects up to 30 pounds
Ability to bend stoop twist reach and kneel repetitively
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!