Lead Clinical Consultant (Medical Imaging Device technical support 80 Travel Onsite Miami based)

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Position Overview

The Senior Clinical Consulting Engineer (LCCE) provides technical remote and/or onsite support for the installation and after sales support for FUJIFILM Modality products such as Ultrasound (US) and Mammography Systems DR and CR systems to distributors in Latin America using FUJIFILM Womens Health Modality Solutions. The LCCE has mastered technical skills and possesses the expert product knowledge required to mentor Clinical Consultants in clinical product optimization and the on-site and remote education of Mammography Technologists in using HCUS Womens Health Modality Solutions. The LCCE ensures customer satisfaction by adequately managing customer expectations and driving improved product awareness and understanding. The LCCE is the second level of local escalation for technical assessment troubleshooting image quality and workflow optimization and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally the SCCE supports all sales and field service efforts in high- level strategic accounts by providing clinical consultation for developing and executing customized customer solutions special projects and equipment demonstrations.

Company Overview

At FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a healthier world and we need passionate driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging enterprise imaging endoscopic and surgical imaging as well as in-vitro diagnostics.

But we dont stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure aerospace and oil and gas assets safe and running smoothly.

Ready to innovate collaborate and make a difference Join us and bring your big ideas to life while working in a dynamic flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington Massachusetts an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Duties and responsibilities

Independently assesses the distributors level of comprehension to facilitate effective on-site training and optimal product operation utilizing validated applications protocols and
Provides clinical consultation and support to product development teams product improvement teams marketing sales quality assurance regulatory affairs external customers and other functions or groups in the form of strategic clinical
Provides expert-level telephone and remote clinical and engineering support for customers sales and field service via our Technical Support Center.
Leads Technologists in properly and efficiently operating FUJIFILM MS
Optimizes image quality of Fujifilm imaging products including but not limited to film-screen Digital Diagnostic Imaging hard copy printers and soft copy displays by designing and executing the best image processing strategy based on physician preferences and departmental needs.
Interfaces directly with customers at the senior level as well as staff positions to appropriately assess and effectively communicate the customers experience to HCUS. These customer interfaces can be via phone/email/conference calls led by the Lead Clinical Consultant or in person at a customer site visit. Traveling to customer sites with or without the appropriate team members is an integral part of the Lead Clinical Consultant role in demonstrating our commitment to the customer experience and quality of our products.
Solicits feedback from Customers at regular and consistent intervals and escalates where appropriate any concerns or additional sales opportunities to Sales Field Service Marketing Engineering and Product line management. Follows up with customers regarding issues identified via written and verbal communication.
Support distributors on installation of mammography systems (MG) ultrasound systems DR and CR systems components and accessories to ensure conformance with appropriate market specifications.
Provide technical training to distributors engineers with technical training within the scope of an assigned product family product or module which includes installation guidance for assign personnel.
Provides telephone support for customers sales and field service.
Provides ongoing support to resolve application-related and image quality concerns on both a product and system level.
Provides and maintain documentation to support customer visits and consultation.
Maintains technical expertise on all HCUS Womens Health product offerings and knows current industry trends and future technology directions.
Develops and monitors progress reports regarding service and improvements. Maintains effective communication with Field Service Sales and other members of the HCUS team to foster effective problem resolution.
Lead client site preparation (pre-insta11ation) for Mammography Systems (MG).
Constant documents preparation for Latin America Distributors in Spanish such as installation guides site survey evaluation etc. for different FF Modalities.
Maintains effective communications and working relationships with all departments within HCUS (Service Engineering Integration Marketing Sales Customer Service etc.).
Performs other duties as may be assigned by management.
Maintains a safe work environment. Takes corrective action where appropriate.
Participates in various internal and external committees.
Participates in performance improvement and strategic planning teams.
Participates in professional organizations.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements applicable ISO 13485 standard requirements and all other applicable laws regulations and standards.

Qualifications

Minimum of 5 years of technical experience in related Diagnostic Imaging disciplines (i.e. Mammography US CR DR and General Radiology).
Minimum of 5 years of experience in the installation maintenance and support of medical imaging devices mainly in Ultrasound systems Mammography systems Digital X Ray systems DR Detectors Computer Radiography systems Dicom printers and other medical imaging equipment.
Creative consultative communicator with the ability to build relationships to support the evolving needs of customers employees and the business.
Teaching
Experience with Case Management reporting and tracking
Strong working knowledge of current network
Strong working knowledge of current IT technologies and common business productivity software e.g. MS Excel MS Word MS Project MS Power Point MS Visio etc.
Superior communication and interpersonal skills excellent telephone
Ability to achieve results and meet goals in a fast-paced rapidly changing team
Excellent organizational and multi-tasking
Must be open to travel to assignment locations in different countries of Latin America and can live within the identified Zone.
Ability to work outside normal business hours and holidays to meet business
Ability to communicate with customers in
Ability to communicate in
Demonstrated success in a training capacity is

Educational requirements

Associates degree in Biomedical Engineering or other related field with a minimum of 5 years technical or professional experience or comparable education and work experience.
BS degree

Special skills or other job requirements:

Computer Skills: Knowledge of Microsoft Networking Microsoft Office Visio MS Project MS Access and Lotus Notes.
In-depth knowledge of Diagnostic Imaging workflow and departmental
Strong background in diagnostic medical imaging workflow Electronic Medical Records Hospital Information Systems Modality Information Systems and Digital Medical
Team player and leader with excellent relationship-building mediation and conflict
Effective verbal and written communication and presentation
Must be open to travel to assignment locations in different countries of Latin America and can live within the identified Zone.
Ability to work outside normal business hours and holidays to meet business
Ability to communicate with customers in
Ability to communicate in

Physical requirements

The position requires the ability to perform the following physical demands and have the listed capabilities:

The ability to sit up 75-100% of applicable work
The ability to use your hands and fingers to feel and manipulate items including keyboards up to 100% of applicable work time.
The ability to stand talk and hear for 75% of applicable work
The ability to lift and carry up to ten pounds up to 20% of applicable work
Close Vision: The ability to see clearly at twenty inches or

Travel

Frequent (up to 85%) travel may be required based on business

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ( or ).

Required Experience:

Contract

Position OverviewThe Senior Clinical Consulting Engineer (LCCE) provides technical remote and/or onsite support for the installation and after sales support for FUJIFILM Modality products such as Ultrasound (US) and Mammography Systems DR and CR systems to distributors in Latin America using FUJIFIL...