Player Support Agent
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation localization player support games testing cybersecurity tool development art design and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide helping developers to manage their communities in multiple languages while our localization department helps bring games of all genres to the world in over 50 languages.
Are you looking to work on building and raising online communities Does your true passion lie in video games and online gaming What if you could combine your hobby with your professional expertise
Were currently looking to expand our vibrant team of top-class player support agents for potential upcoming projects from our leading gaming companies clients.
Specs:
English speaking agents
Mon - Fri 4 PM to 1 AM UTC
Thu - Mon 4 PM to 1 AM UTC
Fri - Tue 4 PM to 1 AM UTC
Sat - Wed 4 PM to 1 AM UTC
Russian speaking agents
Wed - Sat 4 PM to 1 AM UTC
Portuguese speaking agents
Wed - Sat 4 PM to 1 AM UTC
Position responsibilities:
Processing questions and problems from users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks
Job requirements
Essential skills and experience required:
Experience in Translation Communication Customer Service or similar
Strong written and verbal communication skills in English
Native level or full proficiency in the languages listed (knowledge of additional languages is a plus)
Availability to work weekend shifts
Passion for gaming and ideally experience working in the gaming industry
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills ability to multitask and adapt to changing priorities
Good knowledge of MS Office
Excellent interpersonal skills
Ability to work independently with minimal supervision as well as part of a wider team
Strong analytical troubleshooting problem-solving and decision-making abilities
Critical thinking skills to be able readily offer clients and players innovative solutions
We offer:
An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
The chance to work closely with a team of like-minded people in a fast-paced multicultural environment
Valuable and transferable work experience in the games industry
Ongoing training and professional self-improvement opportunities
TransPerfect provides equal employment opportunities to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come stay and do their best work. Together with passionate creative and collaborative colleagues we are working to ensure accessibility is for everyone.
In order to apply please submit your CV in English
By applying I confirm I have read and accept TransPerfects Privacy Policy: Ciudad de México Mexico
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
