Front Desk Agent (Night)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
As part of your role you will be responsible for:
Actively welcome guests with a smile greet and check them in.
Inform guests about the hotel its services the city and local events.
Ensure that all requests are handled accurately and receive the appropriate service attention and follow-up.
Distinguish between types of guests and handle them appropriately: guests with confirmed or claimed reservations walk-ins VIP guests groups etc.
Follow the prescribed procedure for all arrivals registration card modifications special requests rate changes room changes account inquiries reservation inquiries etc.
Attend to all guest requests accidents and/or thefts promptly within a maximum response time of 20 minutes and record all matters in Nuvola or the hotels specific logging process.
Relay all guest feedback to the Shift Manager so that appropriate actions can be taken.
Ensure guest privacy and security do not disclose confidential guest information and ensure processes align with Mondrian Mexico Citys confidentiality standards.
Ensure that correct policy procedures and standards are followed.
Comply with the hotels credit policy regarding cash payments credit card payments company accounts voucher payments third-party payments international currency etc.
Focus on upselling to maximize rates.
Ensure that work areas are clean and maintained at all times.
Maintain and effectively use guest profiles through Opera Cloud.
Be fully informed about events taking place at the hotel.
Maintain a positive attitude and pay attention to detail throughout the shift.
As an important part of a team you will try to assist coworkers who need help both within the department and in other departments.
Remain calm during busy periods to work efficiently and ask for help when needed.
Any other reasonable task assigned by the supervisor or manager.
We recognize that we are in the hospitality industry and this may require us to provide lateral service. Occasionally we will ask each team member to perform various related tasks as needed in the interest of providing exceptional customer service.
Qualifications :
Who are you
1 year of experience in a similar position (night)
Conversational and written English skills
Experience in the luxury segment preferred
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
