Customer Account Representative – Urology Tampa, FL

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Aeroflow Health Customer Account Representative Urology Tampa FL Office

This is a fully in-office position in our Tampa FL office a located at: 4200 West Cypress St Ste 460 Tampa FL 33607-4251

Start date: 4/13/2026

Shift: Monday-Friday9:00am - 6:00pm EST

Pay: $21/hour

Aeroflow Health is taking the home health products and equipment industry by storm. Weve created a better way of doing business that prioritizes our customers our community and our coworkers.

We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If youre looking for a stable ethical company in which to advance you wont find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Within Aeroflow the Urology team is comprised of many different roles with all one purpose to provide great customer service to our new and current patients.

As a customer account representative you will focus on:

Providing exceptional customer service to patients healthcare professionals and insurance companies.

Your Primary Responsibilities

We are currently seeking a Customer Account Representative. CAR is typically responsible for:

Handling a high-volume number of both incoming and outgoing phone calls daily
Updating account information such as: product needs insurance contact information etc.
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes

Employee has an individual responsibility for knowledge of and compliance with laws regulations and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned

Skills for Success

Excellent Customer Service Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion
Outstanding Written and Verbal Communication
Willingness to Make Decisions Independently
Ability to Contribute to a Team
Must Be Adaptable and Willing to Learn
General Computer and Email Proficiency

Required Qualifications

High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De-escalation skills
Excellent active listening skills
Ability to multitask shifting between open applications as you speak with patients
Ability to type 40 words per minute with accuracy

You might also have but not required:

Knowledge with different types of insurance such as medicare medicaid and commercial plans
DME supplies specifically with incontinence and catheters

What we look for

We are looking for highly motivated talented individuals who can work well independently and as a team. Someone who has strong organizational time management and problem-solving skills. Willing to learn and adapt to organizational changes.

What Aeroflow Offers

Competitive Pay Health Plans with FSA or HSA options Dental and Vision Insurance Optional Life Insurance 401K with Company Match 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) Additional Parental benefits to include fertility stipends free diapers breast pump Paid Holidays PTO Accrual from day one Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award

If youve been looking for an opportunity that will allow you to make an impact and an organization with unlimited growth potential we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Required Experience:

Unclear Seniority

Aeroflow Health Customer Account Representative Urology Tampa FL OfficeThis is a fully in-office position in our Tampa FL office a located at: 4200 West Cypress St Ste 460 Tampa FL 33607-4251Start date: 4/13/2026Shift: Monday-Friday9:00am - 6:00pm ESTPay: $21/hourAeroflow Health is taking the hom...