Surgical Directorate Grade V

Post Title:

Directorate Support Supervisor - Grade V

Post Status:

Specified Purpose Contract

Department

Surgical Directorate

Location:

Beaumont Hospital Dublin 9

Reports to:

Directorate Support Manager / Directorate Business Manager

Salary:

Appointment will be made on Grade V salary scale (52235 - 62485 LSi) at a point in line with Government pay policy.

Hours of work:

35 Hours

Closing Date:

26/02/2026 @ 12 noon

Please note that Beamont Hospital reserves the right to close the competition early should a substantial number of applications be received.

Principal Duties and Responsibilities:

The role will involve the day to day management of services within the Surgical Directorate including both patient engagement and administrative responsibilities. It is expected that a Grade V in the Directorate will provide cross cover when appropriate within the directorate (eg. sick leave annual leave etc).

Provide day-to-day direction and coordination of services; ensuring services are oriented towards patient care comfort and convenience.

Monitor flow of patients work to resolve patient delays plan and/or create systems that allow for patient to have access to services in a timely manner.

Assist in the management and coordination of waiting lists both inpatient/daycase (IPDC) and outpatient (OPD).

Work effectively as part of the multi-disciplinary team in the Surgical Directorate.

Developing overseeing organising storing and analysing data and data systems.

• Ensure the efficient day-to-day administration of area of responsibility.
• Ensure that patient records are continually kept up to date documenting patient interactions and any information provided.
• Ensure that archives and records are accurate and readily available to the appropriate authority whilst also maintaining confidentially.
• Ensure deadlines are met and that service levels are maintained.
• Ensure policies and procedures are well documented understood and adhered to.
• Ensure accurate attention to detail in own work and work of the team.

Identification and management of risks including escalation where necessary.

Data Analysis/ Quality Management

Oversee collection of data from different sources such as databases software systems surveys and other data collection methods.

Ensuring data is collected consistently and in accordance with established protocols.

Develop and implement management systems to organize and store data effectively.

Responsible for ensuring the accuracy and integrity of the data. This involves implementing data validation procedures carrying out regular data audits and addressing any data quality issues that may arise.

Coordinating/collaborating with relevant stakeholders to understand their data requirements and needs.

Perform data analysis to support volume of data received clinical decision making and identify trends and patterns.

Help establish and enforce data governance of policies and procedures within the organization.

Human Resources / Supervision of Staff

• Create and maintain a positive working environment among staff members which contributes to effective working relationships.
• Promote co-operation and working in harmony with other teams and disciplines.
• Trouble-shoot problems and ensure decisions are made in collaboration with the MDT and are in line with local and national agreements.
• Pursue and promote continuous professional development in order to develop management expertise and professional knowledge.

Support for service users

• Promote and maintain a patient focused environment.
• Effectively monitor service provision communicating efficiencies gained and notifying line managers of any deficiencies observed.
• Ensure service users are treated with dignity and respect and are listened to at all times.
• Actively seek feedback from service users via patient satisfaction surveys and implement the relevant changes in agreement with line manager(s) approval.

Service Development delivery and improvement

• Embrace change and adapt local work practices accordingly to ensure all team members understand how to implement the changes required.
• Encourage and support team members through change processes.
• Monitor the efficiency of the service provided by the team.
• Where inefficiencies arise within the administration of the service identify and implement change in agreement with the clinical team.

Standards policies procedures & legislation

• Maintain own knowledge and contribute to the development of relevant HSE policies procedures guidelines and practices to perform the role effectively and to ensure current working standards are met across the team.
• Maintain a good understanding of internal and external factors that can affect service delivery including an awareness of local and national issues and guidelines (e.g. NTPF national waiting list management protocol) that can directly impact their area.
• Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations Health & Safety Legislation Employment Legislation FOI Acts etc.
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example Standards for Healthcare National Standards for the Prevention and Control of Healthcare Associated Infections Hygiene Standards and Child Protection and safeguarding policies etc.
• Effectively implement the aforementioned standards in compliance with HSE protocols.
• Support and promote energy water and waste initiatives to create a more sustainable low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria Qualifications and/or Experience:

Skills Competencies and/ or Knowledge:

Informal Enquiries ONLY to:

Name:

Marrianna Troy

Title:

Surgical Directorate Manager

Email address: