Manager, Professional Education – Speakers Bureau and Customer Engagement

JOB DESCRIPTION:

Job Title

Manager Professional Education Speakers Bureau and Customer Engagement

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

This position works out of our Austin TX office in the Heart Failure Abbotts Heart Failure (HF) business were developing solutions to diagnose monitor and manage heart failure allowing people to restore their health and get on with their lives.

As the Manager of Professional Education for the Speakers Bureau and Customer Engagement in Heart Failure you will lead the strategic development execution and continuous improvement of faculty-led education programs and customer-facing engagement initiatives. This role oversees the planning and operational excellence of the Speakers Bureau ensures high-quality clinician education experiences and strengthens customer relationships in alignment with organizational priorities. You will apply advanced business and educational principles to design impactful programs optimize processes and drive crossfunctional collaboration. With broad autonomy you will champion efficiency compliance and best practices while delivering innovative costeffective solutions that elevate the customer experience and support the growth of the Heart Failure portfolio.

What Youll Work On

Speakers Bureau Management

• Lead the strategic planning execution and compliance oversight of the Speakers Bureau program across all regions.
• Recruit onboard and develop faculty speakers to ensure clinical excellence and message consistency.
• Partner with Medical Affairs Compliance Marketing and Finance to maintain accurate speaker content fee schedules contracts and documentation.
• Oversee the scheduling logistics and quality assurance of all speaker programs (inperson virtual hybrid).
• Monitor speaker performance and program impact; implement continuous improvement strategies.

Professional Education Program Leadership

• Design and deliver highquality educational experiences for clinicians customers and key accounts aligned with business and clinical priorities.
• Oversee the management of customer engagement events including advisory boards trainings workshops immersive learning experiences and peertopeer activities.
• Collaborate with Sales Clinical and Marketing partners to assess educational needs and tailor programs appropriately.
• Ensure all education content meets regulatory compliance and brand standards.

Customer Engagement & Relationship Management

• Strengthen clinician relationships through meaningful insightsdriven engagement and followup.
• Support field teams with education resources program planning and customer-facing materials.
• Identify opportunities to expand reach improve customer experience and support adoption/retention of key technologies.
• Gather customer insights to inform marketing strategies and product education needs.

Operational Excellence & Reporting

• Oversee budget planning forecasting and program spend to ensure efficient use of resources.
• Track KPIs attendance speaker utilization engagement trends and business impact; deliver reporting to leadership.
• Maintain accurate systems records and tools for Speakers Bureau management and customer programs.
• Drive operational improvements through process enhancements technology utilization and crossfunctional alignment.

Team & CrossFunctional Leadership

• Provide guidance and mentorship to supporting roles agencies or vendors involved in program execution.
• Represent Professional Education in crossfunctional initiatives and strategic planning.
• Ensure smooth collaboration with Compliance Legal Sales Leadership Medical Affairs and Marketing partners.

Required Qualifications

• Bachelors Degree in life sciences engineering nursing or applicable educational field.
• 8 years progressively responsible experience in technical education with a demonstrated record of designing and administering field-based education programs.
• Excellent verbal and written communication with ability to effectively communicate at multiple levels in the organization.
• Strong leadership skills including the ability to set goals and provide constructive feedback to build positive relationships for business results.
• Strong organizational planning follow-up skills and ability to hold others accountable.
• Multi-task prioritizes and meets deadlines.
• Experience working in a broader enterprise in a highly matrixed and geographically diverse business environment.
• Work effectively within a team in a fast-paced changing environment.
• Ability to travel approximately 10%.

Preferred Qualifications

• Masters Degree
• Experience managing people and/or leading teams.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.

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Manager