Customer Relations Manager

Miami-Dade County, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industrieswith a continuously expanding presence in new countries worldwide. We serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) Telesis Ecosystem is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis our core business is integrated aviation solutions and our mission is customer success.

Located at our Landing Gear facility in Medley FL theCustomer Relations Managerplays a key role in ensuring seamless coordination between customers operations and program leadershipwhile complying with GA Telesis processes.

**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

Monitor update process and follow up on all exchange agreements and material transactions in collaboration with multiple departments.
Input and verify required data including processes part numbers traceability documentation part condition and delivery details to ensure accuracy and compliance.
Ensure all component exchange agreements are completed documented and fully compliant prior to concluding any transaction.
Provide timely communication updates and feedback on daily transactions to internal teams and customers.
Monitor and follow up on customer status reports ensuring issue resolution and consistent information flow.
Provide daytoday internal customer support as needed assisting with operational questions and facilitating smooth materials and transactional processes.
Work directly under the Program Manager supporting programlevel initiatives and executing tasks that contribute to the broader success of managed programs.

Qualifications:

Ability to manage quotes scopes invoicing and customer communication
Strong communication organization and conflictresolution skills
Experience coordinating with internal teams (production QA planning engineering)
Bachelors degree preferred

Required Experience:

Manager

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industrieswith a continuously expanding presence in new countries worldwide. We serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) Telesis Ecos...

Monitor update process and follow up on all exchange agreements and material transactions in collaboration with multiple departments.
Input and verify required data including processes part numbers traceability documentation part condition and delivery details to ensure accuracy and compliance.
Ensure all component exchange agreements are completed documented and fully compliant prior to concluding any transaction.
Provide timely communication updates and feedback on daily transactions to internal teams and customers.
Monitor and follow up on customer status reports ensuring issue resolution and consistent information flow.
Provide daytoday internal customer support as needed assisting with operational questions and facilitating smooth materials and transactional processes.
Work directly under the Program Manager supporting programlevel initiatives and executing tasks that contribute to the broader success of managed programs.

Qualifications:

Ability to manage quotes scopes invoicing and customer communication
Strong communication organization and conflictresolution skills
Experience coordinating with internal teams (production QA planning engineering)
Bachelors degree preferred

Required Experience:

Manager