HVAC Truck Team Customer Service Representative

Richmond Hill - Canada

Monthly Salary: $ 61000 - 92000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What you do

Track and provide direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back-up customer call handling as needed. Provides administrative day-to-day support in the operational areas.

How will you do it

Responsible for the scheduling tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Escalate issues to appropriate individuals for timely follow-up as required.
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by team.
Runs query reports researches and reconciles unaligned costs such as labor hours material purchases expenses and other service-related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as necessary.
Research resolves or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
Determines appropriate actions for timely resolution.
If needed we will interact with Customer to resolve receivable issues.
Processes invoice credits and re-bills as necessary.
Proactively contacting customers ensures customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions tax status invoice approval contacts billing addresses and special billing rates up to date.
Support inventory control process including updating equipment asset transactions.
Assist CSAs in resolution of warranty/SD warranty issues.
Provide additional service administration support as required.

What we look for

Required

Must have strong interpersonal skills to effectively communicate with both internal and external clients.
High school diploma or equivalent required plus three to five years of related work experience preferably within a service / sale or technical work environment.
Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Advanced Microsoft Word Excel ACCESS Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Experience in contract financials required.

Preferred

Associates degree preferred
HVAC experience preferred.
Accounts receivable experience preferred.
Experience and/or basic project accounting or costing principals is desired.

HIRING SALARY RANGE: $ CAD Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. This position includes a competitive benefits package.

For details please visit the About Us tab on the Johnson Controls Careers site.

Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.

Required Experience:

Unclear Seniority

What you doTrack and provide direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back-up customer call handling as needed. Provides administrative day-to-day support in...

What you do

How will you do it

Responsible for the scheduling tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Escalate issues to appropriate individuals for timely follow-up as required.
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by team.
Runs query reports researches and reconciles unaligned costs such as labor hours material purchases expenses and other service-related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as necessary.
Research resolves or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
Determines appropriate actions for timely resolution.
If needed we will interact with Customer to resolve receivable issues.
Processes invoice credits and re-bills as necessary.
Proactively contacting customers ensures customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions tax status invoice approval contacts billing addresses and special billing rates up to date.
Support inventory control process including updating equipment asset transactions.
Assist CSAs in resolution of warranty/SD warranty issues.
Provide additional service administration support as required.

What we look for

Required

Must have strong interpersonal skills to effectively communicate with both internal and external clients.
High school diploma or equivalent required plus three to five years of related work experience preferably within a service / sale or technical work environment.
Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Advanced Microsoft Word Excel ACCESS Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Experience in contract financials required.

Preferred

Associates degree preferred
HVAC experience preferred.
Accounts receivable experience preferred.
Experience and/or basic project accounting or costing principals is desired.

For details please visit the About Us tab on the Johnson Controls Careers site.

Required Experience:

Unclear Seniority

Key Skills

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About Company

Johnson Controls

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more

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