Remote Home Patient Representative

Remote Home Patient Representative (HPR)

Location: Remote Canada (Bilingual: Canadian French & English)
Training Start Date: April 2026 (tentative)
Contract: Freelance cooperation Agreement

About Us

TalentWorldGroup Plc. is a multilingual contact center committed to building the workplace of the future. We provide a fully remote people-first environment driven by innovation inclusivity and exceptional service.

We are seeking bilingual professionals based in Canada (fluent in Canadian French and English) to join our remote team supporting a premium client in the pharmaceutical and healthcare logistics sector.

Role Overview

In this remote role you will serve as the first point of contact for patients clinics and healthcare professionals. You will manage inquiries coordinate medical deliveries handle orders and support logistics related to home-based pharmaceutical services. Strong attention to detail technical skills medical terminology comprehension and the ability to process complex information are essential.

Key Responsibilities

Order Management & Customer Support

• Act as the first point of contact via phone fax email and online channels
• Manage order entry for patients and clinics
• Document all interactions accurately following internal procedures
• Escalate complex issues to appropriate teams (medical technical etc.)
• Expedite urgent orders
• Investigate and resolve shipment return credit and order issues
• Support and guide new team members when required
• Report any adverse events

Business & Administrative Support

• Process credits and returns
• Set up new patients and maintain onboarding records
• Review departmental reports and manage patient travel logistics
• Recover medical hardware from patients exiting the program
• Maintain and update prescription records
• Participate in team meetings and training sessions
• Complete assigned learning modules

Complaint Resolution

• Resolve moderately complex complaints using documented procedures
• Ensure strict compliance with complaint handling guidelines

Qualifications

Required

• Fluency in Canadian French and English (spoken and written)
• 46 years of customer service supply chain or call center experience
• Excellent verbal and written communication skills
• Strong multitasking and organizational skills
• Ability to lead conversations and interact with medical professionals (e.g. RNs clinicians)
• Experience handling sensitive and confidential information
• Comfortable working in metrics-driven environments

Preferred

• Experience in medical logistics medical records billing home health or clinical support
• Knowledge of medical/pharmaceutical terminology and supply chain workflows
• Previous remote work experience

Work Schedule

Training Period (5 weeks tentative April 2026)

• Monday to Friday 9:00 AM 5:00 PM EST
• Fully remote and paid training ($17 USD per hour)

Production Hours

• Operating hours: 8:00 AM 6:00 PM EST Monday to Friday
• Minimum: 30 hours/week
• Up to: 40 hours/week depending on project needs
• $19 USD per hour

Technical Requirements

• Wired broadband internet connection
• Computer with:
• • Minimum 1.8 GHz processor (64-bit preferred)
  • 8 GB RAM or higher
  • At least 10 GB free storage
  • Screen resolution preferred
• Wired USB headset
• OS: Windows 11 or macOS 13 or later

Compensation & Benefits

• $17 USD/hour during training
• $19 USD/hour post-training
• Fully remote home-based work
• Long-term project-based cooperation
• Career growth and development opportunities
• Gamification program (bonus earnings and paid holiday hours)