Senior Analyst, Strategic Operations

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform Ethos is transforming the life insurance experience for consumers agents and carriers alike. Ethos offers instant accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought sold and underwritten.

About role

We are looking for a high-agency operator to function as the intellectual engine for our Re-Engagement and Sales teams. This is not a back-office reporting role; it is a strategic position where you will bridge the gap between data product and revenue.
Your primary mission is toidentify size and drive strategic bets worth $10M in annualized revenue.You will be the person who looks at the data finds the hidden gold in our user base (e.g. a specific AI calling workflow or a dormant user segment) and operationalizes the strategy to capture it.

Duties and Responsibilities:

• The $10M Bets (Strategy & incubation):
  • Opportunity Scouting:proactively analyze our user base and sales data to find step-change opportunities. You wont just report on growth; you will proposewherethe next $10M comes from.
  • Sizing the Prize:Build robust financial models to validate your hypotheses. (e.g.If we switch these 5000 leads from SMS to AI Voice we add $2.4M in ARR. Here is the model.)
  • Pilot-to-Scale:Own the incubation phase of these high-value projects. You will run the initial pilots prove the unit economics and then build the playbook for the wider team to scale.

• Conversational Intelligence & AI Ops:
  • Quality & Efficacy Analysis:Monitor our AI Calling/Texting agents. Analyze transcripts to detect hallucinations latency issues or poor objection handling.
  • Script Optimization:Use data to rewrite the prompts and scripts our AI uses to maximize conversion.
  • Human vs. AI Benchmarking:Constantly compare the performance of our AI agents against human sales reps to determine the optimal hand-off point.

• Lifecycle Intelligence:
  • Funnel Forensics:Deep-dive into our re-engagement funnel. Why did Cohort A reactivate at 15% but Cohort B only at 5%
  • Initiative Tracking:Own the Scorecard for all major Lifecycle initiatives. You are the truth-teller who flags when a project is off-track.

Qualifications & Skills:

• Top-Tier Education:MBA fromISB IIM (A/B/C) or equivalent.
• Founder Mentality:You have a track record of identifying a problem and fixing it without being asked. You can point to a project where you generated tangible revenue or cost savings.
• Commercial Acumen:You understand Unit Economics (CAC LTV Payback Period) inside and out. You can look at a spreadsheet and instantly spot if a $10M bet is real or just a fantasy.
• Data Fluency:Excel/Google Sheets mastery is non-negotiable. SQL knowledge is a massive plus.
• Tech-Forward:Experience analyzing or implementingConversational AI(Gong Chorus Vapi Bland AI) is highly preferred.
• Experience inManagement Consulting(MBB/Big 4) orVenture Capital(sourcing/sizing deals).
• Previous experience scaling a specific revenue channel from $0 to $1M

#LI-Hybrid
#LI-NG1

Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. At Ethos we are dedicated to building a diverse inclusive and authentic workplace.

We are an equal opportunity employer.. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Pursuant to the SF Fair Chance Ordinance we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used please refer to ourCalifornia CandidatePrivacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ or @.
We will never ask for payment banking details or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address please treat it as fraudulent.