Senior IT Operations Specialist Pleasanton, CA

Calyxo Inc. is a medical device company headquartered in Pleasanton California USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment We are seeking high achievers who want to be part of a dynamic team working in a fun diverse atmosphere.

The Senior IT Operations Specialist will own the end-user technology experience at Calyxo providing expert onsite support for our HQ and manufacturing facilities. This is a high-visibility role that requires a self-starter capable of managing the full lifecycle of IT assetsfrom procurement and deployment to security and decommissioning. Beyond day-to-day troubleshooting this individual will drive process improvements in ticketing manage specialized engineering software likeSolidworks and partner with HR to build a world-class onboarding and offboarding experience. This role serves as a technical lead and mentor ensuring white-glove support for all employees including executive leadership.

This is a full-time onsite positionlocatedin Pleasanton CA requiring presence across our HQ and manufacturing buildings.

In This Role You Will:

Desktop & Systems Administration

• Serve as the primary administrator for the endpoint environment managing both Windows and macOS populations.
• Own IT procurement for all end-user hardware (laptops peripherals mobile) and locally installed software managing vendor relationships andmaintainingaccurateinventory levels.
• Drive endpoint management and security via Microsoft Intune Defender and CrowdStrike including the deployment of security patches configuration profiles and application packaging.
• Manage SolidWorks licensing and perform regular software upgrades to support our engineering teams.
• Oversee the mobile device environment including iPad management for field/Clinical Excellence staff and Intune enrollment for BYOD mobile devices.

User Support & Executive Enablement

• Provide high-touch support for onsite staff ensuring rapid resolution of hardware and software issues.
• Partner with our MSP to coordinate support for remote employees acting as an escalation point for complex technical issues.
• Deliver exceptional remote support via Teams and phone for our remote teams ensuring they have consistent access to SaaS applications and M365 tools.
• Manage Auth/SSO and connectivity troubleshooting for a variety of enterprise SaaS applications.

Infrastructure & Process Improvement

• Collaborate with the People Team to continuously refine and improve the technical aspects of the onboarding and offboarding lifecycle ensuring a seamless Day 1 experience and secure asset recovery.
• Own the onsite collaborative experience by managing AV and Conference Room technology including Polycom and Logitech Bar systems across Teams and Zoom Rooms.
• Analyze current ticketing workflows toidentifybottlenecks and implement efficiencies that improve overall support response times and user satisfaction.
• Develop andmaintaina searchable library of self-service knowledge articles and internal SOPs for common IT processes.
• Provide mentorship and technical guidance to junior IT support roles as the organization continues to scale.

Who You Will Report To:

• Sr. Director IT

Requirements:

• 8 years of experience in desktop support or system administration ideally in a high-growth or medical device environment.
• Expert-levelproficiencyin the Microsoft M365 stack (Teams OneDrive SharePoint Outlook Copilot) and Microsoft Intune for endpoint management.
• Proven experience with IT procurement asset management and vendor coordination.
• Experience partnering with cross-functional teams (like HR or Finance) to build or improve operational workflows.
• Proven experience withSolidworksinstallation upgrades and license management.
• Strong familiarity with AV hardware (Polycom Logitech) and both Teams/Zoom Room configurations.
• Clear written and verbal communication skills with the ability to provide white-glove service to executives.
• Must be a self-starter capable of owning the end user support function at a site level without the need for constant micromanagement.
• Full-timeemployment;must be able to workonsite5 days a week in Pleasanton CA.

What We Offer:

At Calyxo you will be part of a knowledgeable high-achieving experienced and fun team. You will work in a diverse work environment with experienced proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.

We also offer an attractive compensation package which includes:

• A competitive base salary of $115000 - $130000 and variable incentive plan
• Stock options ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k) healthcare insurance and paid vacation

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not onlyvalued but alsoprioritized. We believe a diverse and inclusive community empowers us to act courageously care deeply and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities which strengthen our focus and fuel our growth.

Calyxo is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is compliance with federal law all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Disclaimer:

At Calyxo we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:

• Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
• Verification of Identity: We do not extend job offers without first meeting candidates either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
• Beware of Scams: Calyxo will never request sensitive personal information such as your full name address phone number or identification documents via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of. If you receive a request for information from any other domain please contact us directly at to verify the legitimacy of the communication.

We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.