Collections Specialist Rock Dental Brands

Bryant, AR - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

At Rock Dental Brands we truly believe people do their best work when they believe in what they are doing. As a Collections Specialist youll spend your day on the phones helping patients understand their accounts resolving questions and guiding them toward payment solutionsalways with empathy clarity and professionalism.

This role is ideal for someone who thrives in handling a steady flow of calls within a call center environment enjoys helping people solve problems and is comfortable discussing billing and payments in a respectful service-driven way.

Your Role In Our Operations:

* Handle a steady volume of inbound and outbound patient calls related to patient collections.

* Assist patients with billing questions account balances and payment options.

* Submit refund requests for any payments made in error.

* Provide a calm professional and empathetic experience on every call.

* Monitor and manage payment arrangements that meet company guidelines.

* Research and resolve accounts 30 days past due using established workflows.

* Accurately document call notes actions and outcomes in internal systems.

* Work closely with billing and operations teams to resolve account issues.

* Meet or exceed daily call volume quality and resolution metrics.

* Follow HIPAA customer service standards and applicable collection regulations.

Required Skills & Experience:

* High School Diploma or GED

* 1 year minimum experience in a call center customer service collections or accounts receivable role

* Confidence handling frequent phone calls throughout the day

* Strong communication listening and de-escalation skills

* Ability to explain information clearly to customers with varying levels of understanding

* Comfort discussing financial topics in a respectful service-focused manner

* Strong attention to detail and follow-through

* Basic computer skills and experience using Google Workspace or similar systems

Preferred Skills & Experience

* Dental call center experience

What We Offer

* Flexible health insurance options

* Complimentary dental and orthodontic care for you and your family

* Paid time off and paid holidays

* Industry-leading 401(k) with company match

* Career growth and internal advancement opportunities

* Modern supportive call center environment with strong leadership

Why Youll Love Working Here

At Rock Dental Brands we treat customer service as a skilland a career path. Youll be supported with training clear expectations and opportunities to grow while making a real difference in patients experiences every day.

Required Experience:

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.At Rock Dental Brands we truly believe people do their best work when they believe in what they are doing. As a Collections Specialist youll spend your d...