Sales Assistant III

Corning, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Sales Assistant III

Location: Corning NY14831/100% Remote

Shift Timings: 8am - 5pm EST

Note: Interview Process: 1st interview is phone/teams with manager. 2nd interview is teams meeting with other team members (will be consecutive meetings back to back). Travel: Minimal travel is anticipated for this role.

Summary of Job:

The Sales Operations Specialist supports the effective use adoption and reporting of commercial systems primarily Salesforce across approximately 200 internal users. This role serves as the first point of contact for system usage questions reporting and dashboard support and user enablement ensuring consistent data scalable reporting and high system adoption across the sales organization.

Must-have/Required skills:

2 years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes.
2 years of experience building and maintaining reports and dashboards in Salesforce
Strong understanding of sales processes and commercial performance metrics
Experience supporting a broad user base with varying technical skill levels.

Nice-to-have skills:

Salesforce certification highly desired
Experience in Sales Operations Commercial Operations or Business Analytics
Exposure to ERP systems (e.g. SAP) or BI tools (Power BI Tableau etc.)
Experience supporting a global or matrixed sales organization
Bachelor s degree in business information systems analytics or related field preferred
Strong communication and documentation skills
Highly organized detail-oriented and comfortable managing multiple requests
Able to adapt and learn quickly providing information on system updates and process changes

Key responsibilities and duties:

Serve as the primary support contact for Salesforce users responding to questions related to:
System navigation and usage
Standard sales processes
Report and dashboard interpretation
Provide onboarding and ongoing enablement for new and existing users developing and maintaining user guides job aids and training materials
Triage user requests and escalate complex system design or automation issues as needed
Build modify and maintain Salesforce reports and dashboards based on defined requirements ensuring report consistency usability and alignment with defined KPIs
Support recurring reporting needs for sales leadership and operations
Assist users in understanding how to leverage reporting to manage accounts opportunities and forecasts
Monitor and support data hygiene across key sales objects
Identify recurring data or process issues and flag them to system owners
Reinforce adherence to defined commercial processes and data standards
Assist with user setup access requests and permissions (as delegated)
Support testing and validation of new reports dashboards and enhancements
Provide operational support during system updates or process changes
Partner with Sales Operations Finance and Commercial leadership to understand reporting and system needs
Act as a liaison between business users and system owners translating business questions into system outputs

Job Title: Sales Assistant III Location: Corning NY14831/100% Remote Shift Timings: 8am - 5pm EST Note: Interview Process: 1st interview is phone/teams with manager. 2nd interview is teams meeting with other team members (will be consecutive meetings back to back). Travel: Minimal travel is anticipa...