ServiceNow Administrator

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Role:: ServiceNow Administrator

Location :: Cincinnati Ohio 45202 (Remote position)

Marketplace Pay Rate :: USD$63.33 / hr on W2

Summary

Enable Skills-Based Hiring

Primary Skill Required for the Role

SYSTEM MONITORING

Level Required for Primary Skill

Advanced (6-9 years experience)

Additional Skills Requested for Role

(No Value)

Additional Details for Role

Infra - Application Operation (AOA)/
Senior Consultant.

Administer and operate ServiceNow ITOM Discovery Service Mapping and CMDB; act as a CMDB administrator to maintain data quality and operational readiness.
Create maintain and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible.
Support improved reporting and impact analysis using CMDB/service mapping data (e.g. relationships between configuration items (CIs) applications and ownership/impact).
Provide operational support including monitoring incident response and request fulfillment related to ServiceNow ITOM administration (note: Event Management is out of scope).
Partner with client stakeholders and technical teams to drive heavy lifting for mapping/CMDB improvements and day-to-day administration.
Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity.
Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required.

Will any work be done by the contractor outside of the United States If yes please explain.

What stage is the Project in

Sold/Funded

Are Expenses permitted

Client Flow Down Terms

Yes

Are there client flow down requirements that the Supplier should be aware of when sourcing

Attached

Responsibilities

Requirements

Hello! The team is looking for the below background for candidates. Please submit contractors based on the below information. Job Responsibilities: Hybrid Cloud Infrastructure You will help ensure the availability reliability and performance of business-critical applications and infrastructure by providing 24x7x365 monitoring proactive incident response knowledge management and automation. Youll work with internal technology teams and third-party vendors to quickly detect escalate and resolve incidents-while reducing manual effort through shift left practices and scripting/automation.

Monitor applications/infrastructure using tools such as Dynatrace Grafana and Azure Monitor; tune dashboards baselines and alerts.

Serve as an Incident Coordinator for triage and major incidents: run bridge calls document actions and support PIRs.

Drive incident triage and escalation to meet rapid detection goals (e.g. TTD 5 minutes for major incidents) and support RCA and communications.

Build and maintain SOPs knowledge articles and known error content to improve L1 effectiveness.

Identify repetitive issues and create scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation.

Track and report operational KPIs (e.g. MTTD/MTTR tickets worked change validations major incidents avoided).

Provide scheduled coverage for 24x7x365 operations including off-hours and holidays as needed.

8 years in IT operations incident management or application support in a 24/7 environment.

Hands-on experience with observability/monitoring (Dynatrace Grafana and/or Azure Monitor) including alerting and dashboarding.

Experience supporting or coordinating major incident resolution (bridge calls documentation stakeholder communications).

Familiarity with ITSM tooling and workflows (e.g. ServiceNow).

Excellent scripting/automation skills (PowerShell Python and/or Bash) and documenting SOPs/knowledge articles.

Exceptional verbal and written communication skills; ability to document procedures incident reports and root cause analyses clearly.

Proven ability to provide effective escalation support and guidance to junior engineers and Tier 1/2 teams.

Bachelors degree in a related field (or equivalent experience)

Ability to travel 10% on average based on the work you do and the clients and industries/sectors you serve

Skills

Cloud Infrastructure

Role:: ServiceNow Administrator Location :: Cincinnati Ohio 45202 (Remote position) Marketplace Pay Rate :: USD$63.33 / hr on W2 Summary Enable Skills-Based Hiring No Primary Skill Required for the Role SYSTEM MONITORING Level Required for Primary Skill Ad...