Head RESL Business Management & Initiatives (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head RESL Business Management & Initiatives supports the oversight and management of an end-to-end change management framework across business and technology changes. This role also includes the leadership of Delivery Quality Acceptance Testing and Production Support (team member support) functions across all RESL focused technology platforms including sales fulfillment servicing change management and data management.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Implements and manages a risk based end-to-end Change Management framework across RESL (including technology and business change)
• Leads a team of associates who ensure that all changes are appropriately defined executed and released with all of the appropriate controls visibility and communication to minimize business and technology risk
• Collaborates with change participants to ensure appropriate deliverables and actions are consistently completed for an appropriately managed change (coordination with communications procedures training etc.)
• Partners with technology and business partners to coordinate appropriate change inspections and approvals
• Defines and measures quality and change standards and provides ongoing transparency into performance to stakeholders
• Continuously assesses opportunities to improve the quality of change and implements improvements to the Change Management framework
• Accountable for integration of change within enterprise change ecosystem Ensuring appropriate information status content visibility and other appropriate change materials are shared with entitled change partners
• Leads a team of Implementation / Project to lead successful execution of key initiatives that require implementation / project support
• Manages a production support team and is accountable for user support for all RESL team members across all production technology
• Accountable to manage User Acceptance Testing (UAT) / Business Acceptance Testing (BAT) with business partners / sponsors
• Leads a team that coordinates UAT/BAT test planning including the development of testing scripts
• In collaboration with technology partners is accountable for Technology Quality metrics and improvements
• Partners with technology stakeholders to develop quality improvement plans
• Drives strategy and execution for the expansion of effective test data that includes test scenarios
• Manages defect management process and integrates defect resolution into go forward regression testing plans and test data/scenarios

Education & Experience:

• Bachelors degree or equivalent experience required
• 10 years of related experience
• Full understanding of the residential real estate lending businesses and linkage between customer experience profitability controls and people
• Expert Change Management capability knowledge and experience
• Significant experience developing change/project roadmaps
• Deep understanding of consumer operations and linkage between customer experience profitability controls and people
• Experienced in aligning multiple teams against shared objective
• Ability to think strategically and perform tactically
• Must be able to form strong working relationships that rely primarily on influence and trust
• Strong negotiation skills with the ability to influence outcomes creatively with a wide variety of customers in order to obtain maximize mutual benefit
• Demonstrates excellent management organizational and leadership skills required with ability to train and motivate team effectively
• Excellent communication skills both verbal and written
• Innovative thinker
• Experienced in aligning multiple teams against shared objective

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Occasional
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.