ITSM Major Incident Management & Problem Management

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: ITSM/ Major Incident Management & Problem Management
Location: Chicago IL(Onsite)
Contract-6 Months

Key responsibilities
Problem lifecycle management: Oversee the entire problem lifecycle from identification and analysis to resolution and closure.
Root cause analysis: Lead the process of identifying the underlying causes of incidents to prevent them from happening again.
Proactive problem management: Identify trends in incidents to proactively address potential issues before they impact users.
Stakeholder communication: Inform stakeholders about problem status resolution plans and potential risks.
Reporting: Develop and deliver reports on problem management activities and metrics to management.
Continuous improvement: Regularly review processes and performance to identify opportunities for improvement in the problem management function.
Process Management: Implement and manage ITIL-based practices focusing on key processes like incident problem change and release management.
Stakeholder Coordination: Work with IT and business stakeholders to enhance service delivery and manage relationships.
Performance Monitoring: Track service performance against key performance indicators (KPIs) and report on metrics to identify areas for improvement.
Incident leadership: Declare incidents assemble response teams and lead the bridge or conference calls to drive resolution.
Lead the Major Incident bridge calls with Process and Infrastructure knowledge best practices and bring the leadership and moderation qualities during outage scenarios
Coordination: Coordinate and provide direction to various IT support groups such as server network database and application teams.
Communication: Provide clear concise and timely updates to senior management stakeholders and customers both during and after the incident.
Issue Resolution: Address and resolve process-related issues and bottlenecks.

Role: ITSM/ Major Incident Management & Problem Management Location: Chicago IL(Onsite) Contract-6 Months Key responsibilities Problem lifecycle management: Oversee the entire problem lifecycle from identification and analysis to resolution and closure. Root cause analysis: Lead the process...