Key Account Manager

The Opportunity

We are seeking an experienced and relationship-driven Account Manager to join our team within the A24group . This role is centred on nurturing and growing our existing client base. You will serve as the primary point of contact for a portfolio of accounts ensuring client satisfaction maximising retention and identifying opportunities to expand our service offering within each account. If you are passionate about building long-term partnerships and delivering exceptional client experiences this is the role for you.

Key Responsibilities

• Manage and grow a dedicated portfolio of existing client accounts acting as the trusted point of contact for all staffing needs.
• Build and maintain strong strategic relationships with key decision-makers and stakeholders within each account.
• Conduct regular client reviews check-ins and service assessments to ensure satisfaction and identify improvement areas.
• Proactively identify upselling and cross-selling opportunities within existing accounts to maximise revenue.
• Collaborate closely with recruitment compliance and operations teams to ensure seamless end-to-end service delivery.
• Resolve client queries concerns and escalations promptly and professionally.
• Monitor account performance against agreed SLAs and KPIs providing clients with regular reporting and insights.
• Maintain accurate and up-to-date account records within the CRM / internal systems.
• Provide management with regular updates on account health risks and growth opportunities.
• Stay informed on industry trends and competitor activity to better serve and advise clients.

Minimum Requirements

• Matric / Grade 12 (tertiary qualification in Business Management Marketing or related field is advantageous).
• Minimum of 23 years experience in account management client services or relationship management (healthcare or staffing industry experience is a strong advantage).
• Demonstrated ability to retain and grow client accounts over time.
• Excellent verbal and written communication skills in English.
• Strong interpersonal negotiation and conflict-resolution abilities.
• Proficiency in MS Office (Word Excel Outlook); CRM experience is beneficial.
• Valid drivers licence and own reliable transport (if client visits are required).

Key Competencies

• Client-centric mindset with a genuine passion for service excellence.
• Strong relationship-building and stakeholder management skills.
• Proactive detail-oriented and highly organised.
• Ability to manage multiple accounts and priorities simultaneously.
• Collaborative team player who works well cross-functionally.
• Calm under pressure with strong problem-solving abilities.
• High level of integrity professionalism and accountability.

What We Offer

• Competitive base salary plus performance-based incentives.
• Opportunity to work within a well-established multi-brand international group.
• Supportive team environment with strong leadership and mentorship.
• Ongoing training and professional development opportunities.
• Room for career growth across entities and departments within the A24Group.

Required Experience:

Manager