Supv Contact Center Orthopedics

Address: 8536 Palmetto Commerce Pkwy Ladson SC 29456

Schedule: M-F 8AM-5PM Exempt

5 years of progressive call center experience strongly preferred

Job Summary:

Direct train and supervise a group of teammates within the24/7HealthlineDepartmenton and off site.This includesmanaging and analyzing allHealthlineactivities includingRSFPP quiet office afterhoursservicethe on-call calendars of RSFPP physicians class & event registration for RSFH physician referral CRM campaignsandothervarious departments resolution of problemstracking of call center metrics and staff supervision.

Mustdemonstratestrong leadership interpersonal relationship skills/abilities andassistwith team development in areas of continuous improvement which includebut not limitedto:coordinating work schedules monitoring performance training and orientingnew staffmemberscommunicating policies and procedures.

In addition thispositionrequires offshift availability for staff questions technicalissuesand call outs.

MinimumQualifications:

Education:Highschool diploma.Associate or bachelors degree in business administration preferred.

Experience:Atleast five (5)yearscustomer service experience or related healthcare experience. Experience should include at least threeyearscall center experience or telephone customer/patient service experience. Familiarity with medical terminology preferred.

Licensure/Certification:N/A

Primary Source Verification (if applicable):N/A

Knowledge/Skills:Mustpossessthe ability toestablishand maintain effective working relationships with patients medicalstaffand others.Musthave the ability toplancontroland direct all activities of assigned staff to include delegating workloads being wellorganizedand detail oriented.Types 40 wpm.Knowledge of medical terminology.Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred.Strong verbal and written communication skills including good voice quality; good diction and articulation are.Demonstratesactive listening skills.Good problem-solving skills.Demonstratesabilityto handle multiple tasks at the same time.Demonstratesgood teamwork.Positive enthusiastic helpful personality.

Other:Abilityto work autonomously and exercise independent judgment.Must bedetail orientedandpossessgood organizational skills.Mustmaintainstrict confidentiality of patient information.

Contacts:Internal: marketing staff management hospital departmentsphysiciansand clinical staff

External: Physicians customers patients community groups

Work Demands/Environment:

Frequent sitting. Frequentlyrequireslong periodsof working interactively with a telephonecomputeror other devices. Intermittent walking standing stooping bending. Ability to work in a limited space. Mayrequirelifting or moving items up to 25 lbs. Frequentuse of finger/hand dexterity tooperatea keyboard calculator telephone copierfaxor other office equipment.Constanttalking or hearing. Corrected hearing and vision to normal range. No exposure to blood bodyfluidsor tissue. Limited potential exposure to infectious materials communicablediseasesand/or other conditions common to a healthcare environment. Normal office environment. Ability to read andcomprehend.