Data Center Network Associate
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Data Center Network Associate
Location: Onsite 350 Cermak Chicago IL
Position Type: W2 / C2C
Schedule: Onsite (daily) flexible hours as needed
We are seeking a highly motivated service-oriented Data Center Network Associate to support daily operations at our Chicago (ORD) data center. This role provides hands-and-eyes support within the data center environment administers DCIM tooling (DCTrack) and supports CDK Networking Server and customer equipment. The ideal candidate is detail-oriented technically curious and comfortable working in a fast-paced mission-critical environment.
Key Responsibilities Data Center Operations & Ticket Management-
Manage and prioritize requests through the ticketing system ensuring timely and accurate resolution
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Accept close and re-direct service tickets as required
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Identify priority issues and escalate to appropriate teams or individuals
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Coordinate activities with internal teams and external data center vendors
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Learn and utilize DCTrack for accurate data center asset and capacity management
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Record and maintain:
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Power usage and power management data
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Equipment serial numbers and physical locations
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Cabinet and rack information
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Deploy cabinets including cabinet installation equipment placement and power connections
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Install troubleshoot and maintain copper and fiber optic cabling
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Provide configuration assistance under the guidance of Network Engineering Leads
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Deploy server storage and related infrastructure equipment
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Assist with troubleshooting server and infrastructure issues
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Perform initial configuration of servers and storage systems (e.g. iDRAC management ports)
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Continuously build knowledge of CDK products and services
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Provide accurate timely and customer-focused support within the data center
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Hands-on experience with wiring and cable management in a data center environment
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Ability to follow detailed technical instructions and procedures
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Strong communication and interpersonal skills
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Ability to multitask prioritize and manage time effectively
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Proficiency with Microsoft Office and ticketing tools such as ServiceNow
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Ability to work independently and collaboratively within a team
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Willingness to work flexible schedules including occasional weekends and holidays
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Onsite Requirement: Candidates must be local to the Chicago area
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Work Location: 350 Cermak Chicago IL (onsite daily)
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Work Authorization: W2 / C2C
