Data Center Network Associate

Job Title: Data Center Network Associate

Location: Onsite 350 Cermak Chicago IL
Position Type: W2 / C2C
Schedule: Onsite (daily) flexible hours as needed

We are seeking a highly motivated service-oriented Data Center Network Associate to support daily operations at our Chicago (ORD) data center. This role provides hands-and-eyes support within the data center environment administers DCIM tooling (DCTrack) and supports CDK Networking Server and customer equipment. The ideal candidate is detail-oriented technically curious and comfortable working in a fast-paced mission-critical environment.

• Manage and prioritize requests through the ticketing system ensuring timely and accurate resolution

• Accept close and re-direct service tickets as required

• Identify priority issues and escalate to appropriate teams or individuals

• Coordinate activities with internal teams and external data center vendors

• Learn and utilize DCTrack for accurate data center asset and capacity management

• Record and maintain:

  • Power usage and power management data

  • Equipment serial numbers and physical locations

  • Cabinet and rack information

• Deploy cabinets including cabinet installation equipment placement and power connections

• Install troubleshoot and maintain copper and fiber optic cabling

• Provide configuration assistance under the guidance of Network Engineering Leads

• Deploy server storage and related infrastructure equipment

• Assist with troubleshooting server and infrastructure issues

• Perform initial configuration of servers and storage systems (e.g. iDRAC management ports)

• Continuously build knowledge of CDK products and services

• Provide accurate timely and customer-focused support within the data center

• Hands-on experience with wiring and cable management in a data center environment

• Ability to follow detailed technical instructions and procedures

• Strong communication and interpersonal skills

• Ability to multitask prioritize and manage time effectively

• Proficiency with Microsoft Office and ticketing tools such as ServiceNow

• Ability to work independently and collaboratively within a team

• Willingness to work flexible schedules including occasional weekends and holidays

• Onsite Requirement: Candidates must be local to the Chicago area

• Work Location: 350 Cermak Chicago IL (onsite daily)

• Work Authorization: W2 / C2C