Principal, Strategy & Operations, Platform Experience

We are seeking an experienced Principal Strategy & Operations to join the PLEX organization within this role you will serve as a strategic partner and trusted advisor to a PLEX leader operating as their right hand to drive organizational effectiveness strategic execution and operational excellence. Youll be part of a centralized business operations team that enables org leaders to maximize their impact across a growing AWS this role you will:

Serve as a force multiplier to your executive partner navigating multiple high-stakes initiatives that span organizational boundaries and require high judgment to balance competing priorities

Provide strategic counsel on decisions that shape organizational direction and resource allocation across PLEX representing the leader in forums where your recommendations directly influence cross-functional alignment and executive-level outcomes

Exhibit exceptional discernment in managing highly sensitive situations while maintaining the autonomy to act decisively on behalf of leadership

Architect and drive the organizational goal-setting framework that cascades strategic priorities across multiple teams ensuring alignment with broader PLEX and AWS objectives

Own critical leadership forums including MBRs and QBRs synthesizing complex business performance data and organizational health metrics into strategic narratives that drive pivotal decisions on investment priorities organizational structure and strategic direction

Translate ambiguous strategic vision into executable roadmaps that require influencing senior leaders across PLEX and AWS to achieve cross-organizational buy-in and resource commitment

Build and leverage strategic relationships with peer business operations teams Finance HR Recruiting and other support functions to drive outcomes on initiatives requiring coordination across organizational silos

Serve as the central orchestration point for strategic initiatives that span multiple organizations navigating complex stakeholder landscapes to secure alignment and resources on programs that fundamentally impact how PLEX operates and delivers value to AWS customers

Influence senior leaders and drive consensus on contentious issues which will be critical to removing barriers and accelerating execution on the organizations highest-priority objectives

Ideal Personal Qualities:

Exceptional judgment and decision-making abilities in ambiguous situations

Strong executive presence with the ability to represent leadership credibly

Absolute discretion and ability to handle highly sensitive information

Strategic mindset balanced with hands-on operational execution capabilities

High degree of adaptability and comfort operating in ambiguity

Proactive problem-solver who anticipates needs before they arise

Collaborative influencer who builds trust and drives results across boundaries

Meticulous attention to detail with ability to see the bigger picture

- 10 years of product or program management product marketing business development or technology experience
- Bachelors degree
- Experience with AI/ML technologies
- Experience making business recommendations and influencing stakeholders
- 7 years of Excel (data manipulation macros charts and pivot tables) experience

- Experience working closely with and advising senior executives of an organization or equivalent
- Previous experience in Chief of Staff or Business Operations leadership roles
- Experience working with senior executives in technology companies
- Track record of implementing and scaling organizational processes
- Demonstrated experience using data to navigate ambiguous decisions
- Expertise in Excel and demonstrated willingness to experiment with and apply new tools and technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA East Palo Alto - 178100.00 - 240900.00 USD annually
USA WA Seattle - 161900.00 - 219000.00 USD annually