Assistant Director of Admissions Operations & Technology (University)
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Assistant Director of Operations for Admissions oversees the admissions operations team ensuring smooth functionality and integration across systems processes and staff training. This role is responsible for leading the team in creating and maintaining Standard Operating Procedures managing key relationships with consultants and stakeholders and coordinating technology solutions to support data-informed decision-making. The Director ensures data integrity through the management and upkeep of critical systems while supporting admissions initiatives through ongoing analysis training and process optimization. The Assistant Director of Operations leads strategic admissions functions with a focus on optimizing the admissions program Salesforce (JRM) to enhance application review data integrity and student engagement. This role ensures efficient operations through system oversight staff training and cross-campus coordination. Under the general direction of the Director of Admissions. Responsible for all functions 24 hours/day 7 days a week. Incumbents are subject to hours beyond the normal workday.
Job Responsibilities:
- Perform as a member of the admissions leadership team to provide office leadership and help set strategic direction for people culture and processes
- Supervise directly the overall operations team composed of an Academic Operations Specialist and Student Workers
- Manage lead and streamline relationships with consultants and external stakeholders
- Lead the operations division efforts for data-informed decisions and coordinate technology needs for areas to improve
- Perform analyses identify problems and solutions make recommendations and evaluate results relating to the development enhancement and maintenance of existing admissions practices processes and culture
- Manage the integrity of the admissions process flow from application through enrollment. Proactively ensure data integrity across all systems through diligent monitoring of reports and processes
- Maintain the admissions Salesforce/JRM instance in collaboration with the Director of Admissions. Admissions Officers and the Academic Operations Specialist to assist with core admissions functions including application review and student engagement
- Serve as a user and administrator for various systems including Salesforce Jenzabar and others as needed
- Partner with all Admissions subdivisions on the daily operations of JRM including investigating and configuring forms communications events interviews portals workflows data imports automation queries and reports
- Build and update queries and reports for enrollment data analysis as requested collaborating closely with the Director of Admissions
- Work with both internal and external stakeholders to review and manage data as well as application imports and exports
- Coordinate and facilitate staff development training and onboarding in the use of JRM and other relevant software and technologies (creating documentation leading training sessions and acting as the primary point of contact for any JRM-related issues)
- Ensure access to CRM training/documentation for new Admissions staff and coordinate ongoing training for existing staff to keep knowledge current
- Oversee all Standard Operating Procedure creation documentation and upkeep for all the admissions divisions
- Collaborate with the Directors of Admissions and the VP for Enrollment Management and Student Affairs to oversee the annual admissions budget planning and allocation
- Assists in admissions events Admitted Student Days Family Weekends etc.
- Performs other accountabilities as required or directed.
Minimum Qualifications:
- Bachelors Degree
- 46 years of experience in admissions enrollment management or related higher education operations.
- Experience with admissions CRM systems and student information systems.
Desired Qualifications:
- Masters degree in higher education administration business data analytics or related field
- 7 years of progressively responsible experience in admissions enrollment management or related higher education operations
- Experience with Salesforce and Jenzabar higher education products.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Baptist Memorial Hospitals provide compassionate, close-to-home care for patients in the Mid-South. Learn about our medical clinics and health care services.
