ServiceNow Technical Lead

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking a ServiceNow Technical Lead for our Technology & IT Services Management team. Reporting to the Manager Business Applications the ServiceNow Technical Lead will oversee the design and development of ServiceNow solutions at CAAT ensuring technical excellence scalability and adherence to platform best practices. The successful incumbent will serve as the primary technical lead for developers translating business requirements into effective platform capabilities and guiding endtoend delivery of ServiceNow implementations while overseeing the teams deliverables.

As the Newest Member of our Team Youll:

• Own the end-to-end delivery of ServiceNow projects from requirements gathering to deployment and post-implementation support.

• Manage relationships with external stakeholders and vendors and act as the primary point of contact for ServiceNow-related escalations decisions and strategic planning.

• Facilitate workshops and stakeholder meetings to gather requirements and align expectations.

• Collaborate with PMO business units and technical teams to ensure successful delivery of enhancements and new capabilities.

• Architect and configure ServiceNow modules including ITSM ITOM CMDB and App Engine.

• Lead development of workflows business rules UI policies and integrations with third-party systems.

• Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation optimization and innovation; conduct post-implementation reviews to contribute to knowledge sharing and best practices.

• Lead and mentor a team of ServiceNow developers.

To Succeed You Bring:

• College diploma or bachelors degree in computer science information systems or related field.

• Five (5) to seven (7) years of hands-on ServiceNow experience including leadership of platform delivery.

• ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.

• Strong understanding of ITIL Agile/Scrum and enterprise service management.

• Proficiency in JavaScript REST/SOAP APIs and ServiceNow scripting.

• Proven experience managing cross-functional teams and delivering complex projects.

The target hiring salary for this position is $103800 - $129800. Placement within our salary range will be based on factors such as internal equity market conditions and the candidates experience skills and qualifications relevant to the role.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting artificial intelligence tools are used to screen assess or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

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