Product Support Specialist
Share
Job Location:
Berlin, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
At ASSA ABLOY our global teams collaborate seamlessly to craft products and services that integrate into our users lives simplifying their everyday routines and enhancing convenience. By empowering users to control access we provide unparalleled peace of mind through enhancing safety and visibility.
The Product Support Specialist is an integral part of providing our customers with outstanding experience. Product Support Specialists can often take a bad situation and turn the customers experience into a positive one. This position is full-time on-site in Berlin CT.
What you will be doing
- Provide technical information and support to both internal and external customers end users & field sales.
- Responsible for answering product support calls chats and emails for Corbin Russwin ACCENTRA and Arrow products.
- Act as the liaison of product information from the field to the Profit Center Managers and production personnel.
- Responsible for providing feedback to sales and customer base as a result of problem solving.
- Perform root cause analysis of returned product and assist with corrective actions.
- Review Special Product Application Requests for accuracy and completeness.
- Review new and existing product literature & recommend changes to ensure accuracy.
- Support production with assembly quality application and engineering issues.
- Provide training on the floor and perform quality checks.
What we are looking for
- Strong analytic and logical problem-solving skills with a demonstrated attention to detail are required.
- Hands on Mechanical aptitude with Installation experience.
- Requires strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Outlook Word and Excel.
- Ability to manage projects and recognize improvements needed by customers.
- Will require the ability to tackle problems and take independent action seek out answers act on opportunities and generate new ideas.
- Ability to work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations with a customer focus.
- Limited travel for field troubleshooting repairs and replacements.
- Ability to lift up to 50lbs on occasion.
- Bachelors or Associates Degree in a technical field preferred but not required with relevant job experience.
What we Offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation Sick Time and paid Company Holidays
- Medical Dental Vision 401(k) Short and Long-term Disability Life and AD&D Insurance
- Tuition Reimbursement Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition well-being and employee experience programs designed to support and celebrate you throughout your career
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of 11.4 billion euros and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenie ... View more
