Senior Student Success Coach

***RESUME AND COVER LETTER REQUIRED FOR CONSIDERATION***

Required Skills & Competencies:

• Student Coaching & Development Ability to guide students through goal setting accountability and skill-building using coaching practices that address common barriers to persistence and course completion.
• Early Intervention & Case Management Ability to monitor alerts and student engagement data for an assigned caseload to identify early indicators of challenges and deliver timely outreach support and referrals.
• Communication Strong written verbal and group facilitation skills
• Relationship Building Ability to collaborate effectively with faculty staff and campus partners
• Problem Solving Ability to assess complex student situations identify barriers to success and apply problem-solving strategies to connect students with appropriate support and solutions.
• Data & Systems Proficiency Ability to utilize student success technologies and reporting tools to manage outreach analyze trends and create student-facing materials (e.g. CRM/alert platforms texting systems LMS/IvyLearn Tableau dashboards Canva)
• Project & Time Management Ability to manage multiple priorities and deadlines
• Equity & Student-Centered Practice Commitment to supporting diverse student populations

Key Responsibilities:

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory requirements and professional standards.

• Provide individualized success coaching and regular check-ins
• Assist students in developing study skills time management and college navigation strategies
• Connect students with appropriate campus resources and services
• Monitor and respond to IvyConnect alerts and outreach indicators
• Document student interactions and outcomes
• Collaborate with faculty and staff to coordinate support
• Facilitate workshops and group learning opportunities
• Contribute to retention and persistence initiatives
• Participate in professional development

Education & Experience:

Qualifications -

• Bachelors degree in education counseling psychology student affairs or a related field. Masters degree preferred.
• Flexibility to work occasional evenings and weekends to accommodate student schedules and campus events.

Additional Skills/Responsibilities -

• Coordinate onboarding and orientation programming (e.g. NSAO Survive & Thrive)
• Maintain orientation materials and standardized messaging
• Lead IvyLearn texting email and EdSights onboarding campaigns
• Monitor early-term engagement indicators and conduct proactive outreach
• Track first-term persistence metric

Why Join Us

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.