Support Executive – Mortgage Banking Application

Morristown, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Requirements:

Build maintain and troubleshoot business rules
Build maintain and troubleshoot custom print forms
Manage user groups and permissions
Manage versions and releases
Monitor system performance logs etc.
Monitor and maintain integrations (nCino Mortgage Optimal Blue etc.)
Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
Manage reporting database and data warehouse
Business rule writing for new issues that arise per the Market and the business model
Build and maintain DDM (Dynamic Data Management) tables and rules fees and other fields

Business Support Requirements:

Run Hotlist daily
Build and maintain Crystal Reports for scheduler
Run monthly survey reports
Maintain service passwords at vendor and in LOS
Maintain business contacts in LOS (payees employees etc.)
Build ad-hoc reports
Collaborate with cross-functional partners to ensure alignment on priorities

Technical Skills Required:

Technical troubleshooting
Business line knowledge (Banking / Consumer Lending)
Microsoft SQL Server
Windows OS
Monitoring tools (SolarWinds BOTs)
Documentation (ServiceNow Confluence)
Microsoft Office Office 365
Understanding of networking firewall IP segmenting whitelisting
Disaster Recovery BCP
IIS (Apache Tomcat is plus)
Incident/Change Management
Vendor Management

Tools and Software Used:

ServiceNow
Windows troubleshooting tools
Confluence
Mortgage platforms
Appraisal platforms
Document share platforms
Application monitoring platforms (SolarWinds)
Microsoft Office tools

Technical Support Requirements: Build maintain and troubleshoot business rules Build maintain and troubleshoot custom print forms Manage user groups and permissions Manage versions and releases Monitor system performance logs etc. Monitor and maintain integrations (nCino Mortgage Optimal Blue etc.)...